Zendesk - Solutions Consultant - DACH & CEE markets

Who we are: 
Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our amazing products, but also on building our amazing teams! 2017 is already proving to be an exciting year for us. We continue to grow at a rapid rate, and race towards our $1bn yearly revenue goal. We're hiring across all areas, especially in our EMEA Sales team, and so we need to expand our SC team to keep up! 

We're now a multi-product company too, so, whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat, or other enterprise software solutions, we'd love to hear from you. 

We're looking for several new Solutions Consultants in London over the coming months. One such position will be to support our sales efforts in the DACH & CEE markets. 

What will you do? 
The SC is a key member of the sales team. Working alongside our Account Executives your role is very clear: to win the technical product selection. In this case, you will support a number of sales pods in the DACH and Russian / CEE territories. Working across multiple high volume sales opportunities at any one time. 

As such, you'll be doing everything you would expect to see in a pre-sales environment: discovery, value based demos, Proof of Concepts, ROI analysis, and more. You'll work with a wide variety of customers cross multiple verticals. 

You'll be a pre-sales professional who is highly technical and engaging in customer facing situations as well as amongst colleagues. Your current employer will definitely be sorry to see you leave! We are looking for professionals who wants to join an environment where qualified opportunities are presented to your team for collaboration and expertise. 

Finally, working from early stage meetings through to final presentations youll definitely be a professional plate spinner! 

Required:

  1. End to end presales / solutions consulting discovery
  2. Fluency in English and local market language (s) - German and / or Russian ideal!
  3. Experience mapping RFI/RFP requirements to software solutions
  4. Experience scoping, managing and executing customer pilots and Proof of Concepts
  5. Ability to collaborate across the business where required
  6. High level of skill around integrating SaaS applications
  7. Cloud service experience
  8. Willing to travel
  9. Previous consulting experience implementing enterprise class software solutions
  10. In-depth knowledge of either Customer Service Software, ITSM, data warehousing & business intelligence
  11. Obvious passion and people skills 


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com . 

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. 

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.