Zendesk helps companies create better relationships with their customers. We do this by focusing not only on our amazing products but also on building our amazing teams!
We are looking for a dynamic pre-sales superstar who enjoys positioning technical solutions and services to prospective Zendesk Clients. This is a great opportunity to join a high growth organisation, making a difference in the Customer Experience (CX) market. If you have services delivery experience and enjoy interacting with customers who are transforming their business, we'd love to talk!
What will you be doing?
Work collaboratively with sales and presales to position success paths for our prospects and customers
Partner with professional services to discuss and problem-solve client solution designs and implementations
Link and translate business processes with viable product/ technical solutions
Gathering requirements: scoping, sizing and creating Statements of Work (SOWs) and change orders for new and existing customers
Position and present implementation package offerings to customers and prospects
Presenting and interacting with customers - showcase high energy, enthusiasm and positivity to senior stakeholders/ C-Suite
What we'll be looking for in your CV and will be assessing you on:
3+ years presales/ consulting services and implementation delivery experience in a SaaS environment
Experience of selling to mid-sized clients
Experience with various architectures (Web, Cloud, Integration) and methodologies
Solid knowledge of RESTful and JSON API implementation and design patterns
Superior scoping abilities
Experience in a fast paced, high growth and dynamic environment
Highly customer orientated and strong analytical skills
Ability to prioritise and plan effectively; manage multiple engagements concurrently
Excellent interpersonal and communications skills; engaging presentation style with the ability to control various presentation scenarios with stakeholders across all levels
Good understanding of Contact Center/ Customer Support processes, infrastructure, and challenges
Passionate about customer service and how it can transform businesses
Fluent English (to business-level, verbal and written)
Able and willing to travel up to 20%
University Degree or equivalent
Nice to have:
In-depth knowledge of Customer Service software or other relevant business applications
Knowledge on Zendesk configuration and implementation approaches
Knowledge on Zendesk App Framework and related SSO capabilities
Knowledge in web/ scripting technologies
Additional fluent European language skills (to business-level verbal and written)
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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