Zendesk - Regional Solution Consultant

Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our amazing products, but also on building our amazing teams! We continue to grow at a rapid rate, and race towards our $1bn yearly revenue goal. We're hiring across all areas, especially in our EMEA Sales team, and so we need to expand our SC team to keep up!

We're now a multi-product company, so, whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat, or other enterprise software solutions, we'd love to hear from you.

We're looking for new pre-sales experts to support our sales teams within our EMEA regions. The right experience within Solution Consulting, as well as the appropriate language skills, will be key to you being successful.

What will you do?

The SC is a key member of the sales team. Working alongside our Account Executives your role is very clear: to win the technical product selection. As such, you'll be doing everything you would expect to see in a pre-sales environment: discovery, value based demos, Proof of Concepts, ROI analysis, and more. You'll work with a wide variety of customers: large and small and across multiple verticals. You'll be equally at home delivering remote demos or in front of a boardroom full of execs.

You'll be a pre-sales professional who is highly technical and engaging in customer facing situations as well as amongst colleagues. Your current employer will definitely be sorry to see you leave! We are looking for professionals who wants to join an environment where qualified opportunities are presented to your team for collaboration and expertise.

Finally, working from early stage meetings through to final presentations, you'll definitely be a professional plate spinner!

Required:

  • End to end presales / solutions consulting discovery on high net worth deals

  • Fluency in English and at least German. Russian would also be highly preferable!

  • Integration Architect exposure with an in depth knowledge of corporate and enterprise platforms

  • Experience mapping RFI/RFP requirements to software solutions

  • Experience scoping, managing and executing customer pilots and Proof of Concepts

  • Ability to collaborate across the business where required

  • High level of skill around integrating SaaS applications

  • Cloud service experience

  • Willing to travel

  • Previous consulting experience implementing enterprise class software solutions

  • In-depth knowledge of either Customer Service Software, ITSM, data warehousing & business intelligence

  • Obvious passion and people skills

#LI-JL1

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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