YouTube - Partner Operations Manager

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.

  • Client-facing experience.

  • Experience in partner and stakeholder relationship management.

  • Ability to speak and write English and Russian languages fluently and idiomatically.

Preferred qualifications:

  • Demonstrated record of being proactive, making constructive suggestions, and coming up with innovative ways to scale initiatives.

  • Working knowledge of SQL and spreadsheet software.

  • Ability to troubleshoot technical issues on the YouTube platform.

  • Effective communication and organizational skills.

About the job

YouTube's user base is growing and changing, presenting unique challenges and opportunities to support over a billion monthly users globally. Fast-paced, dynamic, and proactive, the YouTube Support team provides seamless, brilliant support to our content creators, advertisers, and viewers on all platforms around the world. Our goal is to ensure users have easy access to comprehensive support when and where they need it, and to allow our users’ voices to help shape product solutions. 

As a member of the Support team, you'll analyze top issues facing our users and content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.

The Partner Development and Services team ensures a first-class experience for YouTube partners and creators. The team includes Partner Operations, Technology Services and Online Partnerships. This team embodies a partner-first mindset; whether it’s building custom tools, providing education to get the most from the platform, or helping creators to grow their channel to the next level.

As a Partner Operations Manager, you'll provide YouTube support to our News and Media partners. You will become a YouTube product expert, solving the day-to-day issues of our partners, and identifying common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams in order to drive product solutions, development of tools and process improvements that enhance internal operations, and improvements to the partner experience on YouTube.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

  • Provide operational support for our partners on the YouTube platform, primarily through email communication.

  • Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with market Partner Managers and Technology Managers on account deep-dives and share insights for partner growth.

  • Identify key metrics to evaluate data both quantitatively and qualitatively.

  • Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis. Streamline operational workflow by identifying and eliminating bottlenecks.

  • Oversee vendors and collaborators for day-to-day transactional support.