Experience working in social media, marketing, community management, or related focus areas.
Experience in project management.
Ability to speak and write in English and Russian fluently and idiomatically.
Experience navigating complex and sensitive situations involving public communications
Technical experience (e.g. understanding of product development processes)
Experience managing online communities (e.g. blogger or YouTube creator engaging with fans/audience)
Knowledge of YouTube products across platforms and experience running or building support programs on social media
Interest in video, YouTube, online communities and social media
Effective verbal and written communication skills
About the job
The Creative Partnerships team is a group of engineers, producers, creatives and marketing leads working within Google Marketing. We operate at the intersection of marketing, Google’s products, and our creative and brand partners. Our goal is to shape the ways technology is used by the world’s best known brands and to accelerate change across the industry.
Our ambition is to have as much impact on the future of digital marketing as Google's products have in technology. Check out artcopycode.com for the current projects and projectrebrief.com for previous work.
As a Community Manager, you'll lead, manage and grow online help communities for YouTube’s audience of creators and viewers. You will experiment with innovative solutions to scale operations, work with global stakeholders, and drive improvements in the YouTube product.
YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.
Manage a support community. Implement strategies to ensure that users receive a timely response.
Foster and build on relationships with community power users and influencers.
Develop insights from the community to drive issue resolution and user engagement.
Drive the strategy and execution of community management initiatives across multiple platforms.
Define and own strategy to best offer community and social support in your market and address local needs.
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by emailing firstname.lastname@example.org .