Viber is looking for an Account Manager, who will be responsible for the development and performance of advertising campaigns to oversee clients in the Russia market. The AM will work closely with the larger AM team to build and develop strong relationships with the customers, and become their go-to resource and primary point of contact.
Must have an understanding of the Russian market, and speak Russian
To retain and develop your portfolio of clients by optimizing their campaigns on the Viber platform
Become an advocate for each campaign you manage, utilizing strong persuasive selling skills to internally promote your campaigns
Establish and maintain strong client relationships through regular close contact, which will include regular face-to-face meetings, telephone and email communication
You will effectively interact with other departments including the sales team when handling campaign start-ups, ensuring you are briefed fully and correctly in all aspects to the point of account manager handover
You will also interact closely with the technical team, the Account Executives and the other Account Managers to gather, monitor and analyze performance data and ongoing strategy on a monthly basis throughout the length of the campaign
Produce weekly, monthly and quarterly status reports to each client and establishing individual requirements whereby each client receives a bespoke service
Ensure account plans for each client are updated ongoing with all current and relevant information concerning the client and the campaign, from the point of handover from the account manager
Actively seeking to increase the services offered to your portfolio and increase the income generated in conjunction with the cross-sell and up-sell reward scheme to targets
Respond to requests from the Account Director in an efficient and timely manner
Desired Skills and Experience:
Languages – must speak fluent Russian AND English. Other languages - advantage.
Extensive account management experience in advertising tech industry
Ability to analyze results, identify and explain any variance from targets
Ability to cope with conflicting demands and to prioritize tasks
Excellent communication and presentation skills, representative, creative, and can think out of the box
Willingness to travel and work in a global team environment
Experienced in using common sales and business tools: Salesforce, Microsoft suite
Ability to multitask and handle various tasks and priorities
Versatility- must be self-motivated & a team-player. Individual must be capable of working independently but be able to change gears quickly to work collaboratively, and creatively to solve needs.