VFS Global - Immigrations and Visa Officer - Operations (Russian speaker)

Company Profile

VFS Global is the world's largest Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide. Today, VFS Global serves the interests of Diplomatic Missions of 52 Client Governments and operates over 2317 Visa Application Centres in 128 countries worldwide and has processed over 145 million visa applications since its inception in 2001.

Start Date: Immediate

Working hours: This is a full time( 8:30am - 5:30pm) role on a Monday to Friday basis

Main responsibilities:

  • Processing applications and data entry
  • Collection and scrutiny of passports from the Application Centre
  • Handover of Passports to the High commission and/or its Consulates.
  • Handover of passports to Courier/Applicants
  • Handover of passports to post office
  • Handling of postal applications
  • Scanning and uploading of documentation
  • Tracking of passports
  • Handling customer queries in person, by email and on the telephone
  • Fee collection and cash handling
  • Preparing reports for day to day transactions
  • General administration duties
  • The above list is not exhaustive, and other duties may be required from time to time in line with business requirements

Experience/ Qualification required:

  • Excellent written & verbal communication skills
  • Good knowledge of Microsoft Office packages
  • A good attention to accuracy and detail
  • A proactive can-do attitude
  • Flexible / ready and willing to work in shifts
  • Fluency in Russian is a requirement for this role