To provide a professional service to trade and internal customers and to be responsible for order management with retail customers.To ensure that customer and company case-fill targets are met.
Accountable for all aspects of service for a portfolio of defined customers for which the Analyst is completely responsible.
To attend and present customer meetings with trade customers required.
To leverage communication and influencing skills in relation to order management, to maximise the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.
Ensure integrity in the use of rejection reason codes assigned to orders, to ensure alignment with customer KPIs.
To work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers
To maximise collaborative ways of working with trade customers through analysis, and communicating recommendations to benefit the business.
To build strong collaboration with our partners in the local business to drive commercial and supply chain initiatives.
Product Portfolio Management
To professionally manage stock allocations together with the centralised team, in line with local sales & supply chain teams’ expectations in low or out of stock situations.
To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
Root cause analysis & recommendation of solutions to prevent recurrence
Supported by promotional grids, to work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events
Ensure the accurate and smooth processing of customer orders
Ensure accurate master data (Customer & Material Data) in SAP
To deliver ongoing efficiency & effectiveness improvements to the order management activity using lean tools and methodologies.
DESIRED SKILL REQUIREMENTS/COMPETENCIES / EXPERIENCE
Fluent in English & Russian both written and verbal
Should be of graduate caliber
Previous experience in customer services.
Understanding of end to end supply chain an advantage
Order management experience
Intermediate level in Word, Excel and Outlook
Be results focused
Able to prioritize tasks effectively, and work on own initiative
Ability to work under pressure
Excellent attention to detail
Good team player
A sense of urgency
Strong numeracy skills
Mindset to seek continuous improvement
Strong communication & influencing skills
Ability to establish collaborative and trusting relationships, through professional, proactive interactions.