SAP - Application Support Specialist

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

SAP Fieldglass was “born cloud” and we are considered one of the forerunners of today’s highly successful cloud delivery model. We provide a cloud-based Vendor Management System (VMS) to manage contingent workforce and services procurement programs. More than 400 customers globally leverage the Fieldglass solution to gain visibility into their external workforces, including contingent labour, services managed through Statements of Work and independent contractors while optimizing spend, quality, compliance and efficiency. With an open, collaborative culture and an entrepreneurial spirit, SAP Fieldglass is growing rapidly in across the UK and we are keen to hire those with a can-do attitude to help keep us at the top of our industry!

We are currently seeking an Application Support Specialist to support our SAP Fieldglass experts and administrators within our client and partner organisations, building out our Support functions locally across the UK.

RESPONSIBILTIES

You will own client and partner inquiries on current configurations of the SAP Fieldglass product, properly annotate issues in our ticketing system, conduct and document the analysis of client-reported issues

Troubleshooting complex technical problems for clients, including database issues, integrations with other systems, reporting, rate structures, statements of work, buyer configurations and admin object management and approval workflows

Communication with clients and partners throughout the support cycle, using their casework to build a rapport with key program stakeholders, as well as managing the communication across the internal organisation

Balancing inbound support volume with your pending caseload, in accordance with service level agreements while properly prioritising your work based on impact to business

Providing ad hoc project support to other parts of the Professional Services organization for new implementations, conversion projects, and expansions of existing programs

Developing and delivering training to, and documentation for, colleagues within the Application Support team; you might also be called on to assist with training delivery for clients and partners

Build up your product knowledge through internal trainings and self-study and strive to become an expert in the SAP Fieldglass application

WE ARE LOOKING FOR

  • Candidates with previous experience in service environments e.g. hospitality, retail, technology or otherwise

  • The motivation to be our customers’ advocate, and to consistently add value in the service you provide

  • A focus on the people you are supporting, while being empathetic and patient

  • Excellent English communication skills: ability to support technical enquiries professionally via both verbal and written support channels for varying audiences

  • Business-fluency in an additional European Language such as: Dutch, French, German, Spanish, Italian is advantageous

  • Strong knowledge of Microsoft Office suite and first experiences working with call management and ticketing systems

  • A Bachelor’s degree in Business Administration, Information Sciences, or related course of study preferred

SAP ARIBA & FIELDGLASS CULTURE VALUES:

SAP Ariba and SAP Fieldglass strongly values being recognized as a customer-centric driven organization. Our #BeREAL Program ensures that all SAP Ariba and SAP Fieldglass employees factor optimizing the customer experience into every business decision they make.

What exactly does #BeREAL stand for? The R equals responsiveness to customers (including SAP Ariba colleagues), the E relates to empathy with understanding the culture of our customers and their business objectives, the A signifies being aligned with your SAP Ariba colleagues to deliver the best customer experience, and the L acknowledges that we lead our customers to realize value through our expertise.

To become a part of the SAP Ariba and SAP Fieldglass team, we ask all applicants to share experiences that embody the #BeREAL Commitment.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.