Panserve Limited has been providing first-class services to online betting and gaming websites for over 17 years - including for the Marathonbet brand at marathonbet.com, marathonbet.co.uk and marathonbet.es. Marathonbet's operations are regulated by the UK Gambling Commission. Panserve prides itself on a successful and diverse operation that caters for more than 750,000 customers, nine languages and 94 countries across the globe. We’re experts in Marketing & Brand, Finance, Payments, Quality Assurance, Anti-fraud, HR, Customer Service, Product & Development, CRM, IT, Learning & Development, Assurance & Player Protection and Legal.
Purpose of the Role: To proceed with the Company’s anti-fraud protocols in a way that protects the Company and its stakeholders from harm caused by fraud and error, whilst maintaining the Company’s ability to transact freely and efficiently with its customers.
Responsible for investigating new customer account using various fraud prevention tools. Email checks, identify potential risks to the company in accordance with internal guidelines and policies. Detection of new fraud techniques and highlighting K.F.P to minimise risks. Ad hoc projects driven by business needs. Displaying a high level of attention to detail whilst recording and updating account information. Review of daily transactions in line with online regulations and risks identified by the company. Handling suspicious accounts and events in accordance with company procedure. Review of customer documentation and KYC checks for various jurisdictions in line with policy. Prevent financial loss as a result of fraudulent behaviour. Contributing to team effort by meeting KPI’s and SLA’s. Maintain procedure and processes that drive the identification of high risk transactions. Actively contribute to identifying initiatives, system improvements, and process improvements. Proactive risk assessment. Other responsibilities: Dealing with customers and staff in an efficient and courteous manner. Escalating issues to senior management as appropriate. Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments in quality management within the industry. Undertaking other reasonable duties as instructed by management.
Required Skills and Abilities Excellent communication skills in English and Russian (written and verbal). Good knowledge of MS Office Tools, including MS Excel. Ability to adapt to changing priorities. Good attention to detail. Proactive approach. Good organisation and prioritising abilities. Ability to multitask and work under pressure. Exceptional problem-solving skills. Solid analytical skills.
Desirable Skills and Abilities Good knowledge of the betting industry A passion and an interest in online gaming Additional Requirements Must be flexible towards work schedules and rota (mornings, evenings, weekends)
Benefits: Pension Awesome Bonus Scheme Private Medical Cash plan Childcare Vouchers Discounts on retail and hospitality Life Insurance Travel Scheme Computer Scheme Eye care vouchers Referral Bonus Mobile Scheme Social events Career Progression