ITE Group - Head of Group IT Services, Russian is desirable

Division: IT Reports to: Group IT Director Location: Global Job status: Full time, Permanent

ITE is a UK FTSE LISTED COMPANY and one of the largest event organisers in the world. We specialise in running market-leading events in emerging markets and are one of the world’s leading organisers of international trade exhibitions and conferences. We organise over 250 exhibitions and conferences worldwide, with many market-leading events and well-known brands in key industry sectors. Our product range includes everything from niche specialist conferences through to globally significant trade fairs with mass appeal and influence. 

Historically strong in Russia, the Group also has successful exhibitions in Eastern Europe and Asia and has acquired events in Turkey, China, Malaysia and Indonesia. The acquisition of the Breakbulk portfolio has brought a number of new events into ITE including in new territories such as USA, Europe, Brazil, South Africa and UAE. 

JOB PURPOSE 

To manage ITE’s global IT support team and lead a highly skilled team of infrastructure, server, security and 1st – 3rd line support personal responsible for ITE’s global workforce and associated IT architecture and systems worldwide. 

KEY RESPONSIBILITIES: 

  • Managing ITE server environments, including anti-virus, patching, security, monitoring, network and other activities that will maintain the integrity and uptime requirements for the company
  • Manage day to day IT Operations activities, ensuring high availability for all IT operations services
  • Motivate and challenge a talented team of system engineers/administrators
  • Partner with key members of IT and the Business to support ongoing business requirements
  • Ensuring that service delivery and customer satisfaction exceed published service levels and coordinating escalation of issues as required
  • Provide leadership to leverage technologies, processes, and disciplines for delivering best in class methods throughout IT Operations
  • Assist in planning and testing ITE’s disaster recovery efforts
  • Aid planning and managing of the operations budget
  • Managing and monitoring SLA’s and KPI’s of support teams
  • Dealing with escalation via support queue

PERSON SPECIFICATION: 

Experience & Knowledge – Essential

  • 5 years of IT experience with 4 years in IT operations

Experience & Knowledge - Desirable

  • Experience of system implementation involving Windows OS platforms, networking (TCP/IP), WANS, Telephony and Windows Active Directory
  • Experience in system implementation across Europe & Asia

Skills – Essential

  • 3 years of relevant IT management experience
  • Experience supporting large Windows/Unix environments
  • Experience managing a data center
  • Demonstrated ability to manage both a virtual and local team
  • Regular travel required
  • Proven Project Management experience
  • Experience managing an IT support team

Skills – Desirable

  • Good interpersonal skills
  • Multi-language skills – English and Turkish/Russian/Chinese

Personal Qualities - Essential

  • Effective relationship management
  • Communication and presentation skills
  • Ability to successfully deal with customers, vendors, peers and senior management
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