Wizards of the Coast, (‘WotC’) is one of the world's largest publisher of adventure games, including Magic: The Gathering® Trading Card Game and Dungeons & Dragons® Roleplaying Games. Hasbro SA, which is based in Delemont Switzerland, sells WotC products in Europe through its distributor Hasbro European Trading BV, (‘HET’). WOTC Europe is part of this local Hasbro entity and provides services to HET.
Greetings, brave Brand adventurer! We’re looking for a Key Account & WPN Service Manager mage in the UK to join the ranks of our Wizards Play Network and help build the future of the realm. Ready to slay dragons? Venture forth. Wizards of the Coast, creator of Magic: The Gathering TCG and publisher of Dungeons & Dragons!
WHAT IS THIS ROLE ALL ABOUT?
The person in this role is responsible for distribution account management and leadership of a team focused on Wizards Play Network retail support with priority given to UK and Russia.
Key account management: This individual will work with a select group of three to four distributors in order to ensure they provide efficient and effective delivery of Wizards of the Coast products to a network of independent hobby stores throughout UK and Russia.
WPN retail support leadership: This individual will manage a team of retail support representatives to further the company goal of creating higher quality hobby stores in all major population centres throughout UK and Russia.
DAY TO DAY RESPONSIBILITIES FOR THIS WIZARD
Distribution account management
With other key account managers, lead creation of distribution sales strategies focused on the fast and efficient delivery of Wizards of the Coast products.
Modify distribution network in accordance with retailer service needs.
Educate distribution sales teams on product attributes and features.
Create accurate distribution forecasts for distributors in managed group, and work with EMEA forecasting leads to report information to upper level management.
WPN retail support leadership
Lead and develop superior service
Lead service strategy to ensure we provide world class proactive service to our retail partners
Ensure all reactive service to our partners is efficient and exemplary within the hobby industry
Work closely with cross-functional groups to develop and deploy coaching tools that can reach a large retailer audience
Communicate efforts with global retail development teams
Take on and complete escalation calls resulting in a de-escalation
Improve consumers’ WPN play experiences
Determine and maintain quality standards for WPN retailers, including thresholds for both onboarding and growth
Lead continuous evaluation of and iteration on retailer orientation and developmental programs
Identify data-driven targeted call campaigns to drive effective growth in key areas
Guide improvements to WOTC products or programs based on sales volume and retailer feedback
Filter incoming fraud reports and determine escalation path
Work closely with WER technology team to identify and prioritize bugs and features as appropriate
Manage and develop team members
Develop team members with a focus on targeted coaching technique and work effectiveness
Foster a diverse team environment that celebrates new, innovative ideas
Work with direct reports to ensure quality performance for all team members
Understand and help develop team members’ career aspirations
AM I QUALIFIED? (Knowledge, Skills and Abilities)
Experience Creating and Casting these Spells:
Years of experience required: 2 years of experience in a leadership role
Knowledge, Abilities and Characteristics of the Ideal Wizard:
In-depth knowledge of branded play strategy in UK and Russia
Deep understanding of hobby retail in UK and Russia
Experience in B2B support and development
Strong planning and organizational skills
Excellent people management skills
Strong numerical reasoning
Fluent in English and Russian
Ability to juggle and manage multiple priorities under tight project deadlines required
Experience in teaching others in a one-to-many environment
Ability to work effectively with diverse groups of people
Proven communication skills, particularly written and verbal required
Good presentation skills to different levels within an organization
Creative problem solving, analytical ability
Familiarity with WOTC products– particularly Magic: The Gathering
Excel and SQL skills
Education and Training:
Bachelor’s degree or related work experience
Travel Requirements (% of time per year)
10-20% Mostly EU