Gocycle is expanding our customer pre and post-sales support team. Would you like to work for one of the most innovative electric bicycle brands around and help us to pave the way towards more sustainable electric transportation? This is your chance to join the Gocycle team and help us to make Gocycle the best electric bicycle in the world! We are a dynamic company with many opportunities and progression available for the most qualified candidates. www.gocycle.com
- Extra language(s) fluency a plus.
- Provide pre and post-sales customer support and technical assistance via phone, e-mail, and other electronic media such as video service documentation
- Provide after sales support to the sales team, including contacting new customers (dealers) and end consumers by phone, attending trade shows, and providing product setup and sales training resources
- Visit customers and resellers when required to offer training, sales and product support
- Provide front line technical assistance to end consumers as well as dealers.
- Assist with the development and maintenance of technical literature and other communication in the form of instructions, manuals and repair guides.
- Perform customer training sessions at the company’s office and at customer sites
- Assist with repair work and servicing of product at the service centre as necessary
- Work with the engineering team on continuous improvement of quality control, manufacturing and design as reflected by reported customer service issues
- Create video and paper service instructions manuals and maintain company literature
- Mechanical skills and experience a plus but not essential
- Manual handling is required from time to time for shipping parts and product to customers
- Reporting to the Sales Director
- Italian, French, Dutch, Spanish, German, Russian