I. Purpose of position
The Credit Supervisor will supervise and develop a team of Credit Controllers to reduce debt and queries in the region while managing her/his own ledger. Streamlining processes as well as leading evolving credit process and policy will be key to success in this role.
Gilbarco Veeder-Root (GVR) requires that all associates comply with the actual GVR HSE Policy, as well as the Fortive Standard of Conduct.
II. Position Relationships
III. Key Responsibilities
Lead a team of Credit Controllers in reducing debt and handling queries
Motivate, manage, mentor, train and develop members of the team
Handle customer queries and ensure they are rooted to the correct department to investigate and resolve.
Chase customers for payment by phone and email.
Lead the Visual & Daily Management process to track the cash collection throughout the month and drive improvements around critical metrics.
Ensure customer accounts are reconciled, including withholding tax /exchange rate/ bank charges.
Manage the month end process and reporting
Identify and escalate potential bad debts to management, ensure legal processing.
Put customers on stop where necessary and communicate this to relevant departments.
Assist the EMEA Credit Manager with the development and implementation of policies and processes including but not limited to credit policy, payment terms, credit balance processes, bad debt provision and other process documents.
IV. Measures of Performance
Team engagement and development
DSO and past due percentage (measured monthly & quarterly)
Reduce number of queries by driving process improvements
Gilbarco Veeder Root is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
V. Personal Qualifications & Experience
CICM qualification or international litigation experience
Experience managing a team of Credit Controllers
Experience managing a large debtors list in a large cross-functional organisation
Fluent in English plus one Eastern European language or Russian
Effective communication skills
Ability to manage complex queries
Some international travel will be required
VI. Role Specific Competencies & Behaviours
Builds appropriate rapport at all levels of the organisation
Can quickly find common ground and solve problems for the good of all
Is seen as a team player and is collaborative
Easily gains trust and support of peers
Drive for results
Can be counted on to exceed goals successfully
Pushes self and others for results
Sets clear objectives and measures
Can simplify complex processes to get things done
Knows what to measure and how to measure it
Doesn’t hold back anything that needs to be said
Provides current, direct, complete and actionable positive and corrective feedback to others
Developing Direct reports
Provides challenging and stretching tasks and assignments
Holds frequent development discussions
Helps individuals construct compelling development plans