Gilbarco - Credit Control Supervisor

I. Purpose of position 

The Credit Supervisor will supervise and develop a team of Credit Controllers to reduce debt and queries in the region while managing her/his own ledger. Streamlining processes as well as leading evolving credit process and policy will be key to success in this role. 

Gilbarco Veeder-Root (GVR) requires that all associates comply with the actual GVR HSE Policy, as well as the Fortive Standard of Conduct. 

II. Position Relationships 

  • Finance

  • Sales

  • Sales Administration

  • Dispatch

III. Key Responsibilities 

  • Lead a team of Credit Controllers in reducing debt and handling queries

  • Motivate, manage, mentor, train and develop members of the team

  • Handle customer queries and ensure they are rooted to the correct department to investigate and resolve.

  • Chase customers for payment by phone and email.

  • Lead the Visual & Daily Management process to track the cash collection throughout the month and drive improvements around critical metrics.

  • Ensure customer accounts are reconciled, including withholding tax /exchange rate/ bank charges.

  • Manage the month end process and reporting

  • Identify and escalate potential bad debts to management, ensure legal processing.

  • Put customers on stop where necessary and communicate this to relevant departments.

  • Assist the EMEA Credit Manager with the development and implementation of policies and processes including but not limited to credit policy, payment terms, credit balance processes, bad debt provision and other process documents.

IV. Measures of Performance 

  • Team engagement and development

  • DSO and past due percentage (measured monthly & quarterly)

  • Reduce number of queries by driving process improvements

Gilbarco Veeder Root is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. 

V. Personal Qualifications & Experience 


  • CICM qualification or international litigation experience

Experience/ knowledge 

  • Experience managing a team of Credit Controllers

  • Experience managing a large debtors list in a large cross-functional organisation

Specific skills 

  • Fluent in English plus one Eastern European language or Russian

  • Effective communication skills

  • Ability to manage complex queries

  • Some international travel will be required

VI. Role Specific Competencies & Behaviours 

Build relationships 

  • Builds appropriate rapport at all levels of the organisation

  • Can quickly find common ground and solve problems for the good of all

  • Is seen as a team player and is collaborative

  • Easily gains trust and support of peers

Drive for results 

  • Can be counted on to exceed goals successfully

  • Pushes self and others for results

  • Sets clear objectives and measures

Process Management 

  • Can simplify complex processes to get things done

  • Knows what to measure and how to measure it

Managerial courage 

  • Doesn’t hold back anything that needs to be said

  • Provides current, direct, complete and actionable positive and corrective feedback to others

Developing Direct reports 

  • Provides challenging and stretching tasks and assignments

  • Holds frequent development discussions

  • Helps individuals construct compelling development plans Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: . 

Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities. 

Gilbarco is a leading global supplier of fuel dispensing equipment, fully integrated point of sale systems for the global petroleum marketplace with sales, manufacturing, research, development, and service locations in North and South America, Europe, Asia, the Pacific Rim and Australia.