The key objective of the Business Change Analyst will be to support our Corporate Services Programme Delivery Manager with successfully transitioning UK-based practices, processes and technical solutions for back-office to our German and Russian offices. This will involve embedding change into the organisation across people, processes and systems. Reporting to the Business Change Lead, their primary focus will be to facilitate faster adoption and the long-term success of change initiatives.
Gazprom Marketing & Trading (GM&T) is a subsidiary of the Gazprom group – the world’s largest gas producer and one of the world’s largest energy companies. Headquartered in London, GM&T operates to provide Gazprom group with a global marketing reach, round the clock operational coverage and excellent customer service. Established in 1999, GM&T has grown from a single office in London into a truly global organisation, with around 1000 employees worldwide. With offices in Europe, Asia and the USA, GM&T trades energy commodities including gas, power, oil, LPG, helium, emissions, LNG and FX and also operates a retail business, trading as Gazprom Energy.
Our culture is defined by our people. Through living our values every day we continue to create a culture that enables us all to succeed. We work as one team with our customers, our parent company and each other in order to understand each other’s needs. With an unstoppable passion for excellence, growth and learning, we’re committed to creating an environment that fosters the development of knowledge, skills and experience, so that our people can thrive and prosper in their careers with us. We believe that we have the best team in the industry which makes us a trusted partner across international capital and energy markets. Our diverse employee base, with a wealth of expertise, knowledge and experience makes GM&T a truly exciting place to work. We encourage new ideas and initiatives as innovative thinking is central to how we do business. Most importantly, we are a growing and developing business where inspired individuals can make a difference and help shape our future.
The key objective of the Business Change Analyst will be to support our Corporate Services Programme Delivery Manager with successfully transitioning UK-based practices, processes and technical solutions for back-office to our German and Russian offices. This will involve embedding change into the organisation across people, processes and systems. Reporting to the Business Change Lead, their primary focus will be to facilitate faster adoption and the long-term success of change initiatives. This involves working closely with colleagues within the Global IT and Delivery Transformation function and the business to ensure stakeholder needs are effectively managed and impacted teams remain informed and engaged.
DUTIES & RESPONSIBILITIES
Business Change Programme of Work
Define the Business Change Strategy in-line with the change initiative to effectively manage the change journey
Complete Change Impact Assessments to identify the delta between the current and future state operations across people, process and system
Define the Business Change Programme of work to address the findings of the Change Impact Assessments, including:
Management of stakeholder engagement and communications activities including strategy definition, planning and execution
Identification of training and development needs and development of subsequent training interventions including the Training Plan, training materials and facilitation of training delivery
Monitor and manage business readiness and transition activities to support a smooth go-live and transition to business as usual activity
Business Change Capability
Assist with the ongoing development and implementation of the business change approach to facilitate successful delivery of change initiatives
Support the up-skilling of project resources to enable them to define and manage Business Change activities in the absence of a dedicated Business Change resource
Support business education regarding Business Change roles and responsibilities across Sponsors, Senior Leadership, Team Leaders and End Users
Act as a trusted advisor to the business by building positive relationships with key business stakeholders and understanding their day-to-day operations
Ensure that the business is clear of what will be required of them to support the successful delivery of change initiatives (e.g. business input into requirements gathering, design workshops and user testing)
Applicants may also be required to carry out any other duties within the scope and purpose of this role as requested by their line manager and in-line with business needs
This role will require approximately 25% travel to other offices located in Berlin and St. Petersburg
SKILLS & COMPETENCIES
Strong understanding of back-office business functions (Finance, Tax, Treasury and HR)
Outstanding verbal and written communication skills
Highly developed critical thinking and analytical skills
Excellent attention to detail and a high level of accuracy in all areas of work
Ability to successfully persuade, influence and negotiate with internal and external parties
Excellent interpersonal skills with the ability to establish credibility and build strong relationships with business customers at all levels, and other internal and external parties
German and/or Russian language skills are highly desirable
Awareness of German and Russian working styles/culture
Have the initiative to propose solutions and act independently, and the confidence to effectively challenge the status quo
Able to understand ‘the bigger picture’
Self-starter who can work with limited guidance
Able to prioritise within a busy and challenging environment
Flexible, ‘can-do’ approach with a willingness to be involved in other areas of the business as required
Able to work well as part of a team as well as individually
Excellent IT skills, with proven working knowledge of MS Office including Excel, Visio, PowerPoint, Project 2003-2010 etc.
Applicants will have experience with change implementations, demonstrating familiarity with change management principles and an understanding of the people implications of business change
Applicants will also be familiar with project management approaches (e.g. Prince2, Agile) and phases of the project lifecycle
Experience with delivering change for both smaller projects and major business transformations
Previous experience in a similar or supportive role within the energy industry would be a significant advantage
Experience of managing multiple stakeholders in complex business environments
Ability to deliver time critical projects within designated schedules
Knowledge and understanding of Business Change frameworks (e.g. Prosci) would be an advantage
Educated to degree level or equivalent qualification.