Expedia Group - Localization Quality Manager

Looking to combine your excellent language, editorial and project-management skills, top-notch customer service abilities, and technology interests into one great job? The Localization Quality Manager position offers this mix in a dynamic, multi-cultural and productive environment. You will work together with our internal teams to allow all Expedia Inc. brands to operate with a truly global localization quality solution.

What You'll Do

  • Be accountable for and handle the quality of content and User Interface for Expedia Inc. branded sites in their specific language.
  • Ensure ALL translation teams follow ES (Enablement Solutions) quality processes and necessary guidelines and instructions.
  • Exhibiting strong leadership, you will build strong business relationships in support of business objectives, and lead a culture of continuous improvement and quality monitoring/ improvement.
  • Develop close 1-2-1 relationship with internal partners to ensure tone, style and brand guidelines are adhered to. Work in conjunction with Point of Sale on content reviews and audits.
  • Responsible for liaising with the partners regarding quality issues and establishing a solid review cycle, assessing the feedback from internal clients together with Project Managers.
  • Ability to balance and prioritize multiple requests from various partners across brands.
  • Manage terminology, glossaries, reference materials and style guides.
  • Monitor QA results and overall project performance of internal and external translation teams.
  • Translation of locale specific content for Expedia Inc. branded websites.
  • Copywriting of specific marketing, merchandizing and promotional copy in native language.
  • Translation and maintenance of Social Media content (Facebook, Twitter etc).
  • Ensure all samplings and QA results are documented and reported to the necessary partners in line with the official Localization Quality System.

Who You Are

  • Solid experience in the ecommerce/localization industry as a manager/senior team leader
  • Extensive writing/editing experience, preferably in e-commerce content development
  • Degree in Translation/Linguistics/Computational linguistics or equivalent relevant experience
  • Working knowledge of translation memory software and translation processes
  • Experience of working in a global environment
  • Very strong communication skills. Expertise in English written and spoken communication: e-mail, status reports, conference calls, proposals, etc.
  • Quality focused with experience of copywriting in their native language desirable
  • Ability to give clear, concise and constructive feedback

Critical Competencies

Selecting & Building High Performing Teams

Attracts & hires high caliber people; accurately appraises the strengths and weaknesses of team members and builds a strong management team whose members complement each other; develops teams and talent with diverse capabilities; develops successors and talent pools for key positions.

Vision and Values

Supports vision and values in daily actions and decisions, and in short-term and long-term planning; communicates vision and values to others.

Organizational Effectiveness

Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately respectful, understands others' roles and perspectives, can sell projects and get things done in a complex multilevel organization.

Technical/Job Competence

Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Communication

Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, listens carefully and considers what others have to say, including differing viewpoints.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.