Community Links - Health Facilitators

Community Links is a community charity, rooted in East London, providing support and opportunities to thousands of people every year. We have been transforming lives for over 40 years and are founded on two principles: to find new solutions to old problems and to deliver them with the whole community.

Our Mission is to support people in coming together, overcoming barriers, building purpose and making the most of the place they live in. From our base in east London we apply the learning from our local work to influence and achieve positive national change.

Our Vision is of Ready for Everything Communities: groups of people who support each other to overcome problems, prevent them from occurring again and help each other to thrive and achieve their goals.

In Health, we deliver projects promoting early diagnoses of cancer by increasing the uptake of the NHS Cancer screening programmes and raising awareness

Job Description

Community Links are looking for Health Facilitators to help us increase the uptake of bowel and breast screening by contacting patients from GP practices across North West, South West and East London.

Overall purpose of the job

To contact patients, via telephone, who have not returned their bowel screening kit within the last year and support their participation to the screening programme. In terms of breast screening, the purpose is to contact women who have received their breast screening invitation and encourage their attendance to the appointment. The Health Facilitator will follow a script and an Excel monitoring form that gives information on the calls and responses. The telephoning will take place from GP practices in North West, South West and  East London.

In this role you will be calling female patients, the majority of the time. Owing to the nature of this work, we can only accept applications from women. This is a genuine occupational requirement, as covered by the Equality Act 2010


Practical skills - Essential

  • Telephone interviews / calls

  • Bi-lingual: English with any of the following languages: Hindi, Urdu, Russian, Polish, Arabic, Tamil, Korean and Gujarati

  • IT literate: Excellent knowledge of Excel

  • Typing Skills

Person specification - Essential

  • Ability to communicate effectively

  • Excellent telephone manner

  • Ability to work with minimal supervision

  • Experience of office administrative duties

  • Flexible and hard working

  • Effective member of small team

  • Able to act in a confidential manner handling sensitive information

  • No history of criminal record

  • Able to sign a confidentiality agreement

  • Ability to travel within different boroughs

  • Outgoing and approachable

  • Identify with and work to take forward Community Links mission and values

Person specification - Desirable

  • Knowledge of the North West, South West and East London

  • Knowledge of health services in the above areas

  • Knowledge of bowel and breast cancer and their screening programmes

Additional Information

  • Salary: £10.20 x hour + travel expenses between locations

  • Contract: Sessional

  • Reports to: Project Officers

  • Liaising with: GP practices' staff and patients

  • Hours: Up to 12 hours per week (will include daytime, evenings and weekends depending on GP practices' availability)

All offers of employment are subject to satisfactory references and an enhanced DBS check, which is a standard Community Links policy applicable to this post. There is a probationary period of two weeks. 

Evidence of right to work in the UK will be checked upon appointment.  

You will be employed by Community Links as a sessional worker. Salaries are paid directly into employees’ bank accounts at monthly intervals, payment being made on the 25th of each month.