Community Links is a community charity, rooted in East London, providing support and opportunities to thousands of people every year. We have been transforming lives for over 40 years and are founded on two principles: to find new solutions to old problems and to deliver them with the whole community.
Our Mission is to support people in coming together, overcoming barriers, building purpose and making the most of the place they live in. From our base in east London we apply the learning from our local work to influence and achieve positive national change.
Our Vision is of Ready for Everything Communities: groups of people who support each other to overcome problems, prevent them from occurring again and help each other to thrive and achieve their goals.
In Health, we deliver projects promoting early diagnoses of cancer by increasing the uptake of the NHS Cancer screening programmes and raising awareness
Community Links are looking for Health Facilitators to help us increase the uptake of bowel and breast screening by contacting patients from GP practices across North West, South West and East London.
Overall purpose of the job
To contact patients, via telephone, who have not returned their bowel screening kit within the last year and support their participation to the screening programme. In terms of breast screening, the purpose is to contact women who have received their breast screening invitation and encourage their attendance to the appointment. The Health Facilitator will follow a script and an Excel monitoring form that gives information on the calls and responses. The telephoning will take place from GP practices in North West, South West and East London.
In this role you will be calling female patients, the majority of the time. Owing to the nature of this work, we can only accept applications from women. This is a genuine occupational requirement, as covered by the Equality Act 2010
Practical skills - Essential
Telephone interviews / calls
Bi-lingual: English with any of the following languages: Hindi, Urdu, Russian, Polish, Arabic, Tamil, Korean and Gujarati
IT literate: Excellent knowledge of Excel
Person specification - Essential
Ability to communicate effectively
Excellent telephone manner
Ability to work with minimal supervision
Experience of office administrative duties
Flexible and hard working
Effective member of small team
Able to act in a confidential manner handling sensitive information
No history of criminal record
Able to sign a confidentiality agreement
Ability to travel within different boroughs
Outgoing and approachable
Identify with and work to take forward Community Links mission and values
Person specification - Desirable
Knowledge of the North West, South West and East London
Knowledge of health services in the above areas
Knowledge of bowel and breast cancer and their screening programmes
Salary: £10.20 x hour + travel expenses between locations
Reports to: Project Officers
Liaising with: GP practices' staff and patients
Hours: Up to 12 hours per week (will include daytime, evenings and weekends depending on GP practices' availability)
All offers of employment are subject to satisfactory references and an enhanced DBS check, which is a standard Community Links policy applicable to this post. There is a probationary period of two weeks.
Evidence of right to work in the UK will be checked upon appointment.
You will be employed by Community Links as a sessional worker. Salaries are paid directly into employees’ bank accounts at monthly intervals, payment being made on the 25th of each month.