We are looking for an Account Executive to join our team dedicated client services team which support Collinson Travel Experiences. The Account Executive provides administrative support to the Client Operations Account Managers who look after existing B2B accounts across CEMEA and EU regions.
Produce monthly membership, visit billing information and general MI
Investigation of disputes and complaints and resolution to a satisfactory outcome;
Maintenance of the client program
On-boarding of clients to agreed implementation specifics and timelines;
Communicate with Clients on a regular basis and respond to basic queries and requests.
Join weekly / monthly & quarterly meetings with key stakeholders & client leadership
Assist the Account Managers work towards meeting SLA’s and KPI’s with team in alignment to account Master Service Agreements.
Build a good level of knowledge of the operational, systems, contractual and financial aspects of your accounts.
Process stock orders, following a good-practice Sales Order Process
Champion good-practice business systems.
Support the Management Team in providing detailed information on B2B accounts.
Liaise with finance, technical and marketing departments as and when required.
Raise operational issues and bugs on behalf of the team.
Ensure internal documentation contains up to date Client and Deal.
Skills and experience
Experience working in a client facing account management role or an administration role.
B2b Account support/administration experience gained within any sector preference but ideally financial services
Ability to engage and communicate across diverse internal & external audiences.
Ability to work under pressure, to tight deadlines.
Basic data analysis, data consolidation and reporting experience.
Experience in reconciling invoices.
Experience in managing complaints.
Fluent in English and a second European language would be desirable. Knowledge of Russian language would be an advantage.
High level of numeracy and computer literacy (MS Office).
Advanced excel skills – essential.
Commercially aware with a passion for efficiency and high quality operational delivery.
Likes to work proactively, under pressure, to tight deadlines, in a dynamic environment.
Collaborative in approach.
Shows appreciation & understanding of wider business functions and how departments link together.
Ability to identify and support in resolving issues, and know when escalation is required
All offers of employment are subject to satisfactory references which could include credit and criminal record checks.