Cloudflare - Solutions Engineer

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine's Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

What you'll do as a Solutions Engineer

You are the technical keystone through the entire sales cycle - pre and post sales. You will work closely with our Enterprise prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. You will leverage your technical expertise in Cloudflare's global distributed network and technology to find best-fit solutions for prospects, to train and onboard new customers via video-conference, in person, or through documentation, and to support the long-term success of the customer. As an expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer's needs.

Examples of desirable skills, knowledge and experience

Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Additional experience might include a combination of the skills below:

  • You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in enterprise organisations.

  • You want to be constantly learning new things & teaching what you've learnt to the wider team, through internal blog posts, team demos, or broader product training sessions.

  • You have a knack for understanding problems & finding creative ways to solve them. Our product is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important. Solutions Engineers are responsible for the technical sale of our Enterprise products, and so this is important.

  • You understand how to manage a project, work to deadlines, and prioritise between competing demands.

  • You can talk to the differences between TCP & UDP, and understand what kinds of applications may favour one over the other.

  • You can describe the difference between authoritative DNS & recursive DNS.

  • You have a solid understanding of HTTP, and a willingness to dive deeper into the quirks of clients & servers alike.

  • You know why TLS (SSL) plays an increasingly important role on today's Internet, and how to extol its benefits to engineers & business owners alike.

  • You understand the role of a firewall, the difference between L3, L4 & L7 firewalls, and that "ACL" doesn't mean Anterior Cruciate Ligament.

  • You're not afraid of command-line tools, REST APIs, or becoming an expert at analysing requests in the web inspector.

  • You're OK with some (maybe 10 days per quarter) travel: we occasionally travel to customer offices, conferences and/or do talks.

  • Russian and English language skills

Bonus!

  • Previous experience in a sales or consulting role. (note: doesn't have to be in tech);

  • Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills;

  • You've built a web application before, or contributed to an existing application in a meaningful way;

  • You can describe the differences between CSRF, XSS and SQLi in detail, and Cloudflare's role in defending against them;

  • Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2;