CIBT - Executive Services Consultant

Our highly skilled and motivated Specialists act as consultants, tailoring our products and services to the needs of the traveller to ensure their travel experience exceeds all their needs and expectations. Our Specialists will be the face of CIBT to our customers, acting as ambassadors of the brand by delivering service excellence. They have the ability to excite our customers and deliver on the CIBT commitment. 

The VAC team analyse all Chinese, Indian and Russian visas that are sent to CIBT. The team works closely with the client to ensure they have provided the correct documentation, as per the Embassies requirements , in order to make a successful visa application. The primary role of the Embassy Meet and Greet Consultant is to meet clients  at the Russian Visa Centre on  and ensure a smooth process for the clients while they are at the Visa Centre. The Embassy Meet and Greet Consultant must also assist the VAC team with admin assistance, create and implement solutions to overcome challenges and resolving any issues that arise and liaise with teammates to ensure a successful outcome is reached.

  • Expert knowledge of Russian Visa Application's

  • Relaying accurate information from embassies to the office

  • Account for passports that are being lodged and collected

  • Checking of visa issuance

  • Transport valuable and confidential documents such as passports, work permits, birth/marriage certificates

  • Build rapport with counter staff at embassies and VAC’s

  • Be flexible in shift rotation to create a true sense of team work

  • Work closely with other areas across the business to support ongoing improvements

  • To undertake all other reasonable duties as requested by the VAC Manager

  • Ensure that all required travel documents are returned to the traveller in accordance with their date required

  • Ensure Health and Safety policy is understood and carried out

  • To work with professionalism, honesty and integrity maintaining confidentiality

  • To treat all colleagues fairly, with respect, impartially and consistency.

Competencies

The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process.

  • Coping with pressures and set backs

  • Adhering to principles and values

  • Working with people

  • Following instructions and procedures

  • Adapting and responding to change

Skills and Experience

ESSENTIAL

  • Previous Visa experience

  • Proven good written and verbal communication skills

  • Ability to work the demanding hours required of the role 

DESIRABLE

  • Proven strong analytical ability

  • Bachelor’s Degree in Business (or other relevant topic) or equivalent level of qualification 

  • Multi-lingual