CBRE - Alteryx Technical Product Manager

CBRE is the world’s leading commercial real estate services firm. With a global remit the company serves real estate owners, investors and occupiers through more than 350 offices worldwide. The company’s core services include property sales, leasing and management; corporate services; facilities and project management; investment management; capital markets; appraisal and valuation; research; and consulting. For more information, visit the company’s website at www.cbre.com.
In EMEA alone, including affiliates, CBRE has over 10,250 people in 160 offices across 40 countries. Our network of local expertise, combined with our international perspective, ensures that we are able to offer a consistently high standard of service across the region. A service that transcends language, culture and legal systems to enable the seamless implementation of cross-border real estate plans. 
In the UK CBRE advises on more commercial property than any other adviser and across the United Kingdom. CBRE has over 1,800 employees covering all the key regional centres; our network includes offices in Belfast, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester and Southampton.

Job Title: Technical Product Manager (Alteryx)
Reports To: Head of Client Services, Product Operations
Location: London, St. Pauls

ROLE
This will be a key role within the Client Service vision for Product Operations. You will have responsibility for the product management of Alteryx solutions within the UK business whilst maintaining a positive relationship with customers, identifying customer needs and ensuring that the services provided meet those needs.

RESPONSIBILITIES

  • Product ownership of Alteryx solutions

  • Own, prioritize, and maintain the Product Backlog, including definition of features, user stories, acceptance criteria

  • Define, prioritize, and drive realization of the specific product vision

  • Serve as the 'voice of the customer' with delivery teams, representing/reinforcing the customer's perspective throughout the product realization cycle

  • Collaborate with a cross-functional team of designers, business analysts, developers, testers and others to develop and execute against Product Roadmaps and Release Plans

  • Work closely with customers to understand their business requirements and challenges around data analytics

  • Translate these requirements into a technical solution making use of Alteryx

  • Develop and maintain advanced analytics and other BI solutions using the full suite of Alteryx products (Connect, Designer, Server and Promote)

  • Develop and deliver knowledge transfer and training to the client

  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered

  • Offers exemplary customer service, including maintaining customer relationships and monitoring and resolving customer concerns or complaints quickly and professionally

  • Regularly audits the work being done by suppliers and the customer service being provided by support teams within D&T (Digital & Technology) to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly

EXPERIENCE

  • Computer science degree or relevant commercial experience

  • 3+ years in Product management

  • Experience acting as a Product Owner: Writing user stories, and following the development process through user story acceptance

  • Experience of Alteryx development using Agile scrum methodology (as appropriate)

  • Passion for customers and a demonstrated focus on customer experience

  • Energy, motivation, and commitment to drive to results in a challenging, fast-paced environment.

  • Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams

  • Ability to work with the team and the stakeholders to continuously improve the quality of the product backlog and everyone's understanding of the items it contains

  • Experience running agile projects using methodologies such as Scrum, Kanban, SAFE, etc.

  • A working knowledge of relevant technologies such as:

    • Alteryx

    • MS Stack technology

    • Web / application servers

    • Automation technologies

    • Source control systems – TFS

    • Cloud – Azure, AWS

    • Automated testing

INTERPERSONAL SKILLS

  • Exhibit diplomacy with strong negotiation and conflict resolution skills

  • Attention to detail - applying quality standards to all tasks undertaken and ensuring that nothing is overlooked.

  • Customer focus - understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.

  • Excellent communication skills both written and verbal.

  • Strong time management skills.

  • Has an aptitude for communicating complex technical issues simply to both peers and non-technical staff.

  • Analytical thinking – ability to acquire a clear understanding of a problem or situation

  • Exhibit diplomacy with strong negotiation and conflict resolution skills

HUMAN RESOURCE MANAGEMENT

  • Vendor management of third party suppliers, service management of business users and some training for systems users

PHYSICAL RESOURCE MANAGEMENT

  • Ensuring security and control of access to sensitive customer and business data by following procedure.

  • Ensuring the integrity of data across systems and ensuring users follow guidelines on data capture and consistency.

  • Multiple development, test and production environments.

MENTAL ACUITY
COMMUNICATION

  • Communication and liaison with key business stakeholders, third party vendors, multiple IT teams.

JUDGEMENT AND DECISION MAKING

  • Expected to make recommendations for shaping the Product Management landscape.

  • Required to agree priorities with the Head of Client Services, Project Managers, Technical Product Managers and Service Product Managers.

PROBLEM SOLVING

  • Ability to identify gaps in current products and propose workable solutions.

  • Ability to see each product in its wider context and question existing interfaces and work practices and recommend changes.

  • Ability to plan work and actions in order to anticipate challenges before they arise and implement solutions.

FLEXIBILITY

  • The ability to manage time and priorities effectively.

  • A willingness to work occasional evenings and weekends when operational requirements dictate.

IT & TechEP Advisory Jobs