Bupa - Contact Centre Officer

Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.

About the area you’ll be working in

We’re an internationally recognised hospital located in the heart of Kensington, London. At the Cromwell Hospital we’re committed to providing the highest quality healthcare for our patients. We’re one of the preferred health care providers for leading consultants and for both international and local patients alike. We are continuously investing in standards and the technology to keep us at the forefront of clinical advancement.

What you'll be doing

We are looking to recruit a Client Services Officer to join our dynamic Contact Centre team located at our head office in High Street Kensington. We will look to you to ensure that our patient experience is at the centre of all activities within your scope of responsibility. Your primary emphasis will be on efficient and effective communication, at all levels, to both external and internal clients by answering and extending all incoming or over flow calls within the contact centre.

What’s a typical day?

  • Answer and extend all incoming calls from patients, their families, clinicians and members of the general public.

  • Book Out-Patient appointments, obtaining all the necessary information inputting all details to the Hospital's Information System when required

  • Maintain and promote an efficient and high quality service to all internal and external clients inclusive of patients, their families, clinicians and members of the general public.

  • Maintain confidentiality of information regarding patients, families and friends at all times.

  • Be responsible for ensuring the integrity and quality of both computerised and manual data

  • Manage the various pathway services including breast and prostate services.

  • Carry out other duties as required by the Contact Centre supervisor.

Who we’re looking for?

  • Experience working within a contact centre and with administrative duties

  • Excellent customer service skills

  • Experience working within a healthcare setting would be desirable

  • Ability to work under pressure with exemplary attention to detail

  • The ability to work well in a team

  • Fluency in Russian language essential to this role

What’s it like to work here?

We want people to ‘love working here’, so much so that’s it’s at the top of our agenda and something you’ll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what’s most important to you. We’re a healthcare company so there’s a huge focus on our people’s health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best.

We’re an inclusive organisation that celebrates diversity and welcomes everyone – all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.