Empowering 20-somethings to look, feel and be their best so they can achieve amazing things
At ASOS our 2,000+ ASOSers are immersed in the creative worlds, live on their mobiles and have a truly entrepreneurial attitude. As a company, we’re not trying to mimic or profit from youth culture – we are part of that youth culture.
There’s nothing that excites us more than finding talent, fuelling it, then letting it fly. Whether it’s developing the careers of our staff or investing in a new tech platform, we love knowing that we truly keep fashion moving forward.
Ultimately, we get excited by interesting individuals and we want to feed this individuality, empowering our people and customers to look, feel and be their best so they can achieve amazing things.
The CRM Marketing Team forms part of the Engagement Marketing function in the Brand Experience (BX) department and is responsible for taking customer, campaign and channel insights and using them to devise a global strategy for engaging, converting and retaining customers via targeted messaging across all touchpoints.
Central to the ASOS strategy is to give customers the ‘confidence to be who they want to be’ and, as such, customer insight is at the heart of enabling that. This is used at a high level to drive key business decisions-making such as personalisation, globalisation, branding and new product development, as well as informing our day to day global marketing strategy.
Always thinking data-first, the CRM Marketing Assistant will help to develop and deliver the customer-first engagement strategy across our owned marketing channels, as well as the on-site experience where appropriate. They will do so by leveraging CRM insights, technologies and best practice. They will work closely with many teams including Global Trading, Global Marketing, Performance Marketing, VM, Data Scientists, Creative, Editorial and of course, their own team CRM. They will report to the CRM Marketing Manager.
This role requires a broad skill set and the right candidate will be strategic, creative, enjoy problem solving and always want to push boundaries.
What you’ll be doing…
Development of a multi-touch point, multi-channel BAU communications strategy spanning emails, SMS, push notifications, digital marketing channels and social advertising in conjunction with the CRM Marketing Manager
Manage the day-to-day production of multi-channel comms from scoping the initial requirements and briefing the creative and content teams, through to data mining, audience building, deployment of the comms and the granular reporting which is shared with all activity stakeholders
Develop and analyse a test and learn strategy to optimise the BAU comms effectiveness; feeding all insights gained from regular reporting back to create a continuous process of testing and refinement
Deep dive past priority campaigns and key trading moments to understand the CRM performance of each piece of activity and based on this, make recommendations as to how to build on the results for the next iteration
Build solid relationships with cross functional teams in the Brand Experience department to enable the successful delivery of the BX vision together
What success looks like:
Demonstrable and continual improvement on BAU KPI’s against control groups
More personalised, dynamic and relevant communications
Seen as a trusted and well-informed ambassador for CRM and for their region
We’d love to meet someone with…
Previous experience within a CRM role at an agency or e-commerce retailer
Deployment experience in an email broadcast tools e.g. Responsys, Exact Target, Selligent
An understanding of basic HTML essential
An analytical, proactive and flexible approach
The ability to work under own initiative and thrive in a fast-paced environment
Must multi task effectively
Excellent communication and interpersonal skills, with the ability to communicate clearly, effectively and appropriately with colleagues, suppliers and others at all levels
Able to effectively prioritise workload
Experience trouble shooting and solving difficult and sometimes technical problems
Strong attention to detail, quality and accuracy imperative
A can-do attitude
Previous use of data querying software or languages, ideally SQL but other tools might be SAS, Microstrategy, Tableau, Blue Analyzer
Experience in setting up SMS and push campaigns
Working knowledge of paid social campaigns
Knowledge of display advertising, SEO, PPC, affiliates
Keen interest in marketing, fashion and e-retail
Fluent or proficient in Russian/Italian/Spanish/French/German/Dutch/Swedish/Danish