American Express is on a journey to provide the world’s best customer experience every day. The Digital Experience & Platforms team (DEP), within Global Commercial Services, is focused on designing and delivering a seamless digital experience that drives customer engagement as well as business growth. The Digital Engagement & Measurement team within the DEP team enables best-in-class Commercial digital adoption and provides insights across the customer journey.
The Director of Digital Engagement EMEA & Global Solutions will be responsible for all aspects of the go-to-market strategy and engagement of our customers in Europe and across our strategic global accounts. This role will lead a high-performing team of five individuals responsible for promoting digital features across all customer segments and developing global client solutions. This position will partner across cross-functional teams, including GCS Marketing, the field, and servicing to drive customer awareness of digital products with our customers. She or he will possess outstanding analytics, thought leadership, strategic thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a high performing team environment.
Collaborate with business leaders and partners to influence product vision, strategy, and roadmap using internal and client feedback
Oversee development of all go-to-market components of the digital experience, including messaging and creatives to drive communication and awareness of features
Partner closely with Commercial Marketing, Sales, Account Development, Servicing and Enterprise Data partners to drive digital adoption and engagement
Manage pipeline of global strategic accounts to inform proactive, tailored digital approach
Communicate strategic insights from ongoing measurement and reporting of customer interactions in the digital channels
Contribute to the culture of learning, insight, and collaboration with enterprise partners
Develop and lead creation of digital engagement assets, including live demos, prototypes, video content, and trainings
A dynamic people leader with experience leading teams and a passion for team development
Experience leading training and development initiatives across a team
Strong analytical thinker with track record of providing strategic thought leadership and delivering high-quality work in a structured, methodical manner
Results-driven mindset with the ability to work under pressure, navigate through ambiguity, and balance multiple priorities
Passion for creating best-in-class products and customer experiences that are user-centric
Experience navigating the evolving compliance and regulatory requirements and environment
Strong verbal and written communication skills with the demonstrated ability to influence senior leaders
Demonstrated skill using reporting and analytics to influence partners and drive meaningful change
High degree of accountability and integrity
Keen attention to detail
Global and cultural mindset; previous experience working with international teams preferred
Fluency in multiple languages preferred (e.g. Hindi)
Master’s degree required
Extensive professional experience in management consulting, strategy, product, and marketing preferred
Salary – competitive
Location London .
Position posted 03/ 05/2019
Position posting will close on 30/05/ 2019
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
London based at the American Express Belgrave House.
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on email@example.com or 00800 83 000038 (for Russia based candidates 810 800 83 000038).