Accuity - Customer Success Executive

Reporting to the Manager, Client Success and as part of our APAC Sales Organisation this role is a customer relations position to support the users of Accuity solutions.

The role will focus on contributing to the success of the team by developing and maintaining relationships with users across the Accuity client base. Responsibilities will include supporting the user on-boarding process; training users, analysing usage reports and increasing the level of active users and overall user satisfaction. The role will include occasional international travel to conduct training with clients although most contact will be through conference calls, Webinar and e-mail.

Experience

Essential

  • Excellent inter-personal skills
  • Previous experience of working in a customer environment
  • Highly self-motivated, organized and be able to manage own time
  • Flexible and proactive approach to work, with an ability to network and source information
  • Fluent in Russian – excellent English required

Desired

  • Knowledge of the finance sector
  • Proven experience in a client facing and customer service environment.  Previous experience in conducting training through a variety of methods
  • Good levels of IT literacy
  • About Reed Business Information

At Reed Business information (RBI) we provide information and online data services to business professionals worldwide. Customers have access to our high-value industry data, analytics, information and tools. Our strong global brands hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day. RBI people are driven by an environment focused on innovation, passion for our products, and collaboration, where working in an agile manner is par for the course. RBI is part of RELX, a leading global provider of data, information and solutions for professional customers.

http://www.reedbusiness.com

RBI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

RBI General Benefits Package:

  • Pension Scheme
  • 29 Days Holiday
  • Paid Charity Days – 2 days per year
  • Life Insurance (4x salary)
  • Save As You Earn Share Scheme (SAYE)
  • Competitive Salaries