World Intellectual Property Organization - Strategy and Demand Manager

1. Organizational Context

a. Organizational Setting

The post is located in the PCT Information Systems (PCTIS) Division. The Division implements the ICT management framework for the portfolio of business applications supporting the PCT, a highly successful patent filing treaty. The Division comprises an Operations and Support Section, which also contains a Service Integration and Management Unit. There are two application development teams, a Quality Procedures and Control Section and additional roles are evolving towards strategy, demand and portfolio management functions. The Division collaborates with customers, third party suppliers, infrastructure teams and end users. It also delivers service desk, enterprise architecture, release and deployment coordination and systems operation services to the PCT.

b. Purpose Statement

The main role of the incumbent is to perform Strategy and Demand management activities; contributing to establishing and maintaining PCT ISD policy, strategy and roadmaps and assuring that the development and implementation of governance mechanisms and associated processes are aligned with the Division’s objectives and meet identified business needs. The incumbent is also responsible for establishing and maintaining a Strategy and Demand management framework to ensure accurate and timely implementation of business requirements, focusing on continuous service improvement and high customer satisfaction.

c. Reporting Lines

The incumbent works under the supervision of the Director, PCT Information Systems Division.

2. Duties and Responsibilities

The incumbent will perform the following principal duties:

a) Lead, plan and control the Division’s Strategy and Demand Management activities, determining priorities, managing assets and allocating resources for the completion and timely and quality delivery of work products in accordance with results-based management principles as well as key performance indicators.

b) Establish and execute a re-engineered framework for Strategy and Demand Management that is aligned with Portfolio Management activities and consolidates requirements across the portfolio and assures optimal governance structures, toolkit adoption and enables continuous improvement.

c) Build strategic relationships and coordinate with the office of the PCT, users, user groups, development, testing and deployment teams and other interested parties associated with the PCT information systems.

d) Manage any resources involved in the Division’s Strategy and Demand activities, including in the areas of performance management and conflict prevention.

e) Collaborate with the Director of the PCT Information Systems Division in the development of the Strategy and Demand human resources, including workforce and succession planning, talent identification and acquisition, capacity building and training, and other strategic plans.

f) Develop and elaborate recommendations on information technology strategies, policies, procedures and architectures by evaluating organization outcomes, identifying and resolving problems, evaluating trends and anticipating requirements.

g) Implement, to the greatest possible extent, systems and services compliant with WIPO’s Information Security Policies, and substantively contribute to the evolution of those policies.

h) Represent WIPO at meetings relating to PCT information systems, prepare and oversee the preparation of related reports, provide advice and recommendations, and plan, and organize seminars, workshops and training courses including preparation of documents and delivery of lectures.

i) Perform other related duties as required.

3. Requirements

Education

Essential

Advanced university degree in computer science, management information systems or other related field. A first-level university degree with two years of relevant experience in addition to the experience required below may be accepted in lieu of the advanced university degree.

Desirable

  • Certification in change management such as ITIL.

  • Certification in project management such as PRINCE2.

Experience

Essential

  • A minimum of seven years of progressively responsible experience in software management, ICT management, project management or other similar ICT related areas is required, including with industry standards, methodologies, tools, project planning, and control techniques including budget control.

  • Experience with international IP registration systems, demonstrated capacity to interpret and communicate business needs.

  • Experience in the development and execution of ICT practices, policy and/or strategy.

  • Experience working with development teams using Java, Web-based technologies and database environments including Oracle, MySQL or similar products.

Desirable

Understanding of governance and operating framework models in ICT.

Language

Essential

Excellent knowledge of written and spoken English.

Desirable

Knowledge of other PCT publication languages (Arabic, Chinese, French, German, Japanese, Korean, Portuguese, Russian and Spanish).

Job Related Competencies

Essential

  • Skills in Strategy and Demand Management practices such as requirements management, change management, and release management using best practices.

  • Ability to foresee and evaluate impact of action on dependencies and take appropriate action.

  • Ability to prioritize and negotiate business change.

  • Ability to advise on available standards, methods, tools and applications relevant to own expertise and make appropriate choices from alternatives.

  • Proven stakeholder management skills, including senior level stakeholders and peers outside of the reporting lines.

  • Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

4. Organizational Competencies

1. Communicating effectively.

2. Showing team spirit.

3. Demonstrating integrity.

4. Valuing diversity.

5. Producing results.

6. Showing service orientation.

7. Seeing the big picture.

8. Seeking change and innovation.

9. Developing yourself and others.

5. Information

Mobility: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

Annual salary:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. The post adjustment (cost of living allowance) is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances. The figures quoted below are based on the October 2018 rate of 72.2%