Nord Anglia Education - Senior Admissions Representative

The Collège du Léman is an uniquely international school (100+ nationalities) in Versoix, in the Canton of Geneva, founded in 1960. It offers more diploma programs than any other school in the world; a French / English bilingual education; and fosters a personalized, family approach to education. The school has about 15% boarders and 85% day students ages 2 - 18.

The Nord Anglia group is the world's leading premium education group with over 50,000 students around the globe. The force of the group is creating innovative collaborations with institutions like MIT, Juilliard and Unicef; and offering an unique Global Campus.

The Senior Admissions Representative is responsible for recruiting, interviewing and enrolling new students for Collège du Léman. She/he will deliver an outstanding “Family Experience” throughout the admissions journey, in order to maximise conversions to enrolment and meet/exceed the new student targets established by the Senior Leadership Team. The Senior Admissions Representative will promote the School's services to local parents, expatriates, boarding families and education/relocation agents.

Key Responsibilities:

Customer service | Being highly responsive to prospective parents and their needs

  • Ensure timely (within 24hours) follow-up of prospective family requests and expedite the resolution of challenges and problems.

  • Provide excellent customer service support to parents and students throughout the admissions process, including welcoming new families into the school, making the process clear, quick and easy to follow.

  • Engage the wider Collège du Léman organisation (academic, pastoral, operational) to deliver that customer service.

Education advisor | Providing personalised advice to parents on the right programmes for their child.

  • Develop a deep understanding of the individual needs of each family (both parents and students) in order to understand how best we can meet them.

  • Work hand in hand with the wider school staff to become a trusted partner to families, demonstrating a high level of knowledge of the academic, pastoral and operational offer of the school and how it relates to each family's needs.

  • Support parents through the application and assessment process, including working with schools of origin, ensuring that all necessary documentation for the acceptance process is prepared and submitted in a timely manner.

Sales person | Closing parents and agents to move through each stage of the admissions pipeline, providing clear communication on what differentiates CDL from its competitors, and seeking out new lead opportunities.

  • Relentless focus on helping each family appropriately 'move to action' (closing) at each stage of the admissions pipeline, coordinating all departments of the school as required to assist.

  • Maintain each family's data securely on the admissions database, (a) appropriately following up with all leads, responsive, dormant and unresponsive, and (b) providing reports & Key Performance Indicators to determine the pipeline value.

  • Analyse and research the market to develop admissions strategies and plans: (a) Competitor schools to ensure in-depth understanding of relative strengths, weaknesses, opportunities and threats of each. (b) Educational partners (events/fairs, agents, feeder schools, industry bodies).

  • Plan, execute and participate in admission events locally and internationally.

  • Assist with the development, maintenance and execution of the annual re-enrolment plans.

  • Develop close working relationships with external education agents to drive boarding enrolment.

Plus other duties as requested by management.

Skills and Competencies

  • Demonstrates high levels of empathy at all levels within and outside the organisation

  • Excellent interpersonal and presentation skills

  • Ability to communicate at all levels within an organisation

  • Outstanding customer service and/or sales skills

  • Sales and/or customer service experience preferably in the luxury, hospitality or service domain

  • Data based and Results driven

  • Ability to work independently and as part of a team

  • Dynamic personality

  • Positive and proactive approach to work

  • Flexible

  • Excellent organization skills

  • Excellent written and verbal skills in English and/or French

  • Ideally mother-tongue or very strong Russian written and verbal skills

  • Detail oriented

Required

Qualification

  • Bachelor's Degree

  • Excellent written and verbal skills in English and/or French

  • Master's Degree

  • Advance level in Russian or English based on mother tongue. Other European languages a strong asset

Experience

  • 5+ years in a sales and/or customer service role.

  • Experience in in the luxury, hospitality, human resources or service domains

  • Some experience in a private school admissions service but note this is not a requirement