Jet Aviation AG - Customer Service Representative

As a customer service representative you will assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities at Jet Aviation Zurich.

Description/Tasks:

  • Interaction with owners, passengers and crews of private aircrafts

  • Valet parking, porter service and handling of luggage from and to the aircraft

  • First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area

  • Airside and landside transport of passengers and crews

  • Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests

  • Processing of handling requests via email and telephone in German and English language and entering relevant data into our operation software FBOone

  • Booking of airport slots with the online system OCS

  • Preparation of flight relevant documents for crews

  • Professional verbal and written communication to all stakeholders such as customers, local and international authorities, third party suppliers, etc.

  • Ensure cleanliness of our passenger and crew lounges

  • Meet and exceed customer expectations by anticipating their desires, responding in a timely manner

  • Proactive offering and sales of additional services to our customers

  • Promptly forwarding any customer's feedback to the superior, assisting with the development of continuous improvement measures

  • Support your colleagues and superiors with other duties as required

Qualification/Experience:

  • General education degree and high class hospitality experience required, aviation experience and background is an advantage

  • Fluent in German and English both written and verbal (including good understanding of Swiss German) is a must

  • Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit

  • A valid driver's license, Category B is mandatory

  • Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile"

  • Impeccable manners, interpersonal and communicational skills

  • Thorough understanding of quality and service expectations of high-end clientele

  • Flexibility - willingness to work shifts (5.40 a.m. - 10.30 p.m., 7 days a week)

  • Good mental and physical health and the ability to work under pressure

  • Readiness and ability to work independently and as part of a multicultural and dynamic team

  • Teamwork and team-oriented behavior naturally is part of your daily routine

  • Knowledge of Microsoft Office and web based applications is desired