Zendesk - Product Designer

At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easier and more productive. Our team takes a shared approach to product design, collaborating and offering constructive critiques on a regular basis. Most importantly, we instil everything we do with calm, focus and a sense of humour.

If you are a passionate product designer, excited about helping us visualise the future of Zendesk and specifically our mobile SDKs we would love to hear from you. This is a tremendous opportunity to join a fast growing global design team as our business scales and innovates to new heights.

You will be an integral part of both the Dublin and EMEA design teams, sitting with our mobile centre of excellence and working closely with product managers and engineers (and of course fellow designers), to grow concepts from ideation through design exploration and user validation.

What you will get up to everyday...

  • Be a team player on our growing mSDK team

  • Develop concepts from ideation to execution

  • Craft simple, beautiful software experiences

  • Participate in product design workshops

  • Experiment and iterate on ideas

  • Welcome criticism, feedback and can defend design decisions for the good of the product and our users

  • Validate on product designs with customers

  • Work on more than one project at a time

  • Gather insights, conduct user research and interviews

  • Create prototypes to test out new ideas and improve existing features

What you’ll bring to the role...

  • 3+ years of digital product design experience

  • Great attention to detail

  • Strong command of visual design, interaction design and information architecture

  • Positive attitude and excellence in collaboration

  • Capable of communicating and prototyping interactions rapidly at all levels of fidelity

  • Working knowledge of native mobile and web patterns

  • Familiar with working with design systems

  • Comfortable with user research and utilising data to inform decisions

  • A propensity for experimentation

  • Passion for the customer experience

  • An inclusive and thoughtful approach to your colleagues, peers and users

It would be a real plus if you had...

  • Experience working on mobile and with native components

  • Experience designing SDKs

  • Experience collaborating with scrum teams building SDKs

  • Experience with SAAS and Customer Experience


The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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