Wix’s amazing customer support team in Dublin. We use our unique understanding of Wix products to provide support and inspiration to over 130 million users around the world! We offer competitive pay, shares and great benefits, including time off, health insurance, pension, subsidized lunch, happy hours and so much more. You’ll find a relaxed and friendly atmosphere, your coworkers (and bosses) fantastic and a lot of opportunities for growth in this fast-paced, high profile startup environment. We’re looking for a Customer Support Expert who is fluent in Russian and English. No tech experience is required, we’ll train you!
Fluent in Russian and English, and eager to explore new technology. You have the ability to learn new concepts and solve problems thoughtfully and effectively. You have customer service experience in any industry, strong critical thinking skills, you know how to identify challenges and solutions.
As a Customer Support Expert, you will:
Provide Wix users with technical solutions over the phone and e-mail.
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
Develop and maintain positive customer relations and satisfaction.
Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
Work with all other departments and product teams, and liaise with them about our users’ needs.