Voxpro - Russian Customer Experience Specialist

Voxpro is a quirky International Multilingual Outsourcing Company. With progression being our middle name, we can offer a promising career with lots of opportunities to progress within the company. We believe in supporting talent and encouraging our employees to grow and succeed .

We are currently looking for Russian speakers to join our Airbnb team.

Role Responsibilities: 

  • Deal with members’ email queries promptly and efficiently, in accordance with company procedures
  • Process all incoming phone calls from customers and manage all requests, changes and cancellations as necessary
  • Interact with a diverse customer base
  • Input and access data on multiple systems
  • Clearly and concisely log and track detail of issues arising ,ensuringto report recurring queries in order to minimize repeat callers.
  • Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings.
  • Perform all duties in an efficient, professional and courteous manner at all times.
  • Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.
  • Look at opportunities to make changes and improve the processes where possible .
  • Maintain at a minimum, target levels of productivity and performance, as outlined by your Manager in relation to call times, idle times and other performance metrics as they arise
  • Help maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings.
  • Undertake duties of a general nature or additional tasks as may be required from time to time by your Manager or other designated authority figures.
  • Necessary Qualifications/ Experience:
  • Ability to write and speak fluently, clearly and concisely in English and Russian
  • Previous customer support experience is an advantage
  • Excellent problem solving abilities
  • Empathetic and can communicate in a caring and friendly manner
  • Strong time Management skills and motivation to exceed expectations
  • Enjoy working in a fast paced environment
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Strong team spirit with passion and drive to help users and deliver the best in customer service 

Language:

  • English
  • Russian