Voxpro - Modere - Russian Customer Service Representative

Voxpro is an Outsourcing Company offering a promising career with lots of opportunities to progress within the company. We believe in supporting talent and encouraging our employees to grow and succeed . 

This is a unique opportunity to join our team and be part of really making a difference at Voxpro. Our clients are amazing and world leading in delivering beautiful customer experiences. 

Modere Russian Customer Support Agent

Modere are an online distributor of health and household products. We are currently recruiting for a Russian Customer Support Agent for our Modere team. As a Customer Support Agent your role will include the follow: 

Job responsibilities include:

  • Deliver excellence in customer service in an efficient, professional and courteous manner at all times 
  • Maintain a high standard of quality to maximise company performance 
  • Be the voice of the customer while remaining in line with company procedures 
  • Provide customer telephone and e-mail support in line with client SLA’s and team KPI’s with regard to product information, stock updates and new promotions 
  • Support customers in opening accounts, process product orders and manage product returns 
  • Accurately update the in-house system with relevant customer information and log information on all calls where required 
  • Provide webmaster support to customers e.g. how to order products online, technical queries regarding the website, tutorials, etc 
  • Perform outbound calling to follow up on account queries, answering follow-up questions and advising of new promotions 
  • Research and resolve customer complaints and concerns and report problems as necessary to minimize impact to customers 
  • As part of a dynamic team, work on individual and team KPI’s, establish and maintain effective working relationships with co-workers, managers and customers 
  • Look at opportunities to make changes and improve team processes 

Skills, experience, qualifications and attributes required:

  • Excellent written and verbal communication skills 
  • Professionally confident in a customer-focused environment 
  • Strong time management skills to meet and exceed targets 
  • Excellent interpersonal skills 
  • Ability to multitask in a fast-paced environment 
  • Excellent PC skills 
  • Previous experience in a customer support environment with knowledge of telephony and technology 

Competencies:

  • Verbal and written communication skills in all required languages 
  • Listening skills 
  • Technical skills 
  • Problem analysis and problem-solving 
  • Strong customer service orientation 
  • Organised with an ability to multi-task 
  • Attention to detail 
  • Adaptability 
  • Flexibility 
  • Use of initiative