Under the direct guidance of the Project Manager and with the mentorship of senior technical staff, the Jr. Business Analyst will be responsible for platform configuration of client systems in the execution of all levels of project work. This is a dedicated client facing role. It may require a portion of your time onsite at client site. You will work in close collaboration with the Systems Solution Architects (SSA), Business Analysts (BA), Project Manager (PM), and the Development team, to ensure project deliverables and project timelines are achieved. This is a technical, client-facing role.
Our software is unlike anything you will have worked on before which is why we will provide comprehensive training to help you succeed. Our training includes one-on-one and team training in order for you to learn the functionality of the platform and the ability to create complete client system from start to finish. There will also be a library of coursework available to aid in your learning.
Serve as an on-site resource to our EMEA clients
Interact with clients to capture and document project needs to build system configuration requirements. Determine the best approach for client systems based on the client Statement of Work (SOW) requirements.
Collaborate and obtain guidance on the design of client systems from the SSAs or SBAs in the course of work. Seek approval for system changes/modifications prior to commencing any configuration work.
Review and test configured system functions to ensure adherence to client requests and SOW requirements.
Conduct detailed troubleshooting of client systems to help solve client issues. Escalate issues to the Project Manager or Development team, as necessary.
Provide answers to clients by identifying problems; researching reported issues; guiding clients through corrective steps through phone or written (email) correspondence, as necessary.
Assist with performing integrated system testing when new features are applied to a client system.
Flag and report potential problems or out-of-scope requests from clients to the Project Manager.
Travel (30% +) is a requirement for this position, so the ability to easily travel within the EU is a must.
Other duties as assigned.
Bachelor’s degree in the STEM field (Science, Technology, Engineering, Math)
Ability to grasp concepts quickly with strong analytical and problem solving skills, and attention to detail.
1 - 2 years’ experience with granting in the not-for-profit sector, an asset.
Basic knowledge of ‘Software as a Service’ solutions (SaaS) and experience of Software Development Lifecycle (SDLC).
Clear, concise and effective communication skills (written & verbal.
Strong customer service skills, able to liaise with all clients.
Working knowledge of databases, data modelling concepts & best practices.
Experience with application configuration within a project environment e.g. configuration of fields, creation of workflows, tweaking, implementation. Full project lifecycle (conception to production).
Ability to work independently and within a team environment to achieve project goals.
Strong working knowledge of MS Office Suite (Word, Excel, and PowerPoint), MS Outlook and G-Suite.
Able to prioritize and consistently deliver on time and high degree of accuracy.
Driver’s License required.
Must be eligible to work within the EU.