Siemens - Customer Order Management Analyst

Mentor, a Siemens Business, has several fixed-term contract positions (up to 2 years) available in our Order Management in Shannon, Co. Clare. Joining an international team responsible for Order Management and Product Licensing for both external and internal customers, these roles support multiple field sales offices, distributors and corporate.

Key areas of responsibility include:

  • Management of orders and backlog in accordance with policies.

  • Perform Database entry and maintenance transactions.

  • Correct and maintain integrity of relevant database entries.

  • Review quotes and purchase orders for contractual and credit compliance and export licensing requirements.

  • Analyze and resolve a wide variety of problems encountered during the order fulfilment process.

  • Work with other team members, managers, sales management, credit, contracts, external customers, and subsidiaries to resolve customer and backlog management related issues.


  • Third level qualification in a business-related curriculum preferred

  • Order management/entry, or similar, experience preferred

  • Strong verbal and written communications skills.

  • Fluency in English required, additional languages preferred (French, Italian, Russian, Hebrew, Swedish, Finnish)

  • Ability to understand and articulate legal contract, basic international rules and non-technical product literature

  • Strong computer skills (MS Office, particularly Excel) required, SAP knowledge an advantage, operational project/project management experience beneficial.