SAP - Partner Service Advisor

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Please note - this is a 12 month contract role.

Partner Service Delivery (PSD) is a global organisation focused on the proactive and reactive enablement, management and support of SAP partners, including Channel, Service, Software ISV, OEM and Cloud partners. With teams across 6 regional centres, PSD builds and delivers a range of services to SAP partners across the lifecycle of their engagement with SAP. With 6,600 partners in the SAP PartnerEdge program, each one benefitting from a personal contact in PSD (Partner Service Advisor – PSA) and an additional 2,000+ partners benefiting from a range of support services operated by the team, PSD is at the forefront of the development of SAP’s partner ecosystem across the globe. Our core focus is on scalable, repeatable value added services. PSD uses a balanced approach across multiple platforms to drive value for partners, with a major focus on increasing a partner’s self-sufficiency while also a full range of specialised value added services through an online partner catalogue.

Key Objective of the Partner Service Advisor's role:

The Partner Services Advisor’s key objective is to drive high value, partner services with the aim to activate and increase performance of SAP’s PartnerEdge partners. This is achieved through end to end orchestration of a series of specialized services and initiatives that are targeted to the “right” partners across the Sell, Services Run and Build business Models.
Some PSAs are topic owners of specific business and/or solution areas while others may be focused on delivering specific services to a range of partners. Where a PSA has this set of responsibilities, as well as the core objectives of the PSA role, they are also responsible to deliver KT and content to PSAs on their specific area of expertise. The PSA role may include responsibilities such as marketing, post-sales, Global Platinum SELL and Build.
Responsibilities and Tasks:

  • Develops an understanding of the partner’s business priorities, capabilities, needs & key resources and leverages this partner understanding and their close alignment with the MU partner managers (CSM, IPBM, GC&GB heads, Solution centers …) to drive PSD Services.

  • The PSA is assigned to multiple partners, covering on average 50 partners

  • Assigned to one or few Market Units (MU’s), located in regional PSD Delivery Centers, reporting to regional PSD Managers / Regional PSD heads.

  • The Programs Management tool and the Partner Benefits Catalog covering all partner types and leveraging key initiatives, will define the main services delivered by PSD for the coming year in a particular MU. The PSA is responsible & accountable for ensuring all information is recorded in the programs management system when applicable

  • Provides a single, homogenous feedback channel from all partners

  • Manages the Partner on-boarding process (PE contracts, operational set-up, and enablement assets) to reduce the time to operational readiness and time to market (First Deal).

  • In collaboration with the Local MU representative delivers and prescribes enablement sessions on all relevant topics to the partner including the overall preparation for PCOE Certification audits by prescribing all relevant services and tools available to the partner.

  • Most PSA’s will have an ownership for a solution or business area. Here they will be responsible and accountable with the other PSAs to create / deliver 1:N enablement content on his/her area of expertise

  • Additional training will be undertaken to ensure requirements are accomplished and enable the PSA to drive strong adoption and partner satisfaction for the partners that they interact with.

  • Aligns with the relevant service lead for assigned area and is full participant in team meetings with topic owners

  • Where required, assumes responsibility for relevant regional and local stakeholder alignment

  • Responsible for bringing new and innovative services to the attention of management that would not be currently filled by existing services.

  • Play a key role in identifying services in a prescriptive manner to enable the overall success of the partner in line with SAP and MU strategy.

  • Maintain focus on delivering and positioning key services that will provide business impact therefore leading to improved Partner Satisfaction.

  • Empowering the partner to resolve their own issues using all the available tools and assets available to them.

  • Build a network of strong relationships with key stakeholders inside the SAP organization, to ensure that there is full alignment in communicating with the partners.

  • Timely & successful execution and consumption of enablement services for allocated partners

  • Focus on increasing services consumption through the catalogue and the associated impact of these services to partner’s performance.

Education & Qualifications/Skills:

  • 2-3 years’ experience of account or partner management

  • Fluency in English & another European language essential

  • Knowledge and technical experience with SAP would be a distinct advantage

  • Creative thinking, willingness and ability to quickly learn new concepts and technologies

  • A pro-active and result-oriented team-player with strong communication skills (verbal & written)

  • Able to work independently and take ownership of assigned tasks

  • Able to work at all levels in an organisation and possess strong stature and presence. Must be highly credible both internally and externally

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.