Quest Software - Business Support Sr. Associate

We currently have a Business Support Associate role open in our EMEA team to cover a maternity leave. The Business Support Associate will be responsible for supporting the services orgnisation ensuring great customer service and operations support.

Responsibilities

  • Update project record in professional services system using services order form. Utilize project documentation to log time into professional services system (FileMakerPro). Approve all project timecards as well as review billable expenses prior to submission to project accounting.

  • Be the point of contact for subcontractors ensuring work authorizations and PO’s are generated in a timely fashion. This includes acting as liaison between subcontractors and other internal departments to mitigate issues and reduce risk to delivering projects on time.

  • Responsible for processing subcontractors and service consultant’s expense / invoice, which includes validating against established SOW for accuracy.Duties can also include working with services resources on project admin tasks, training sub-contractors in our process, auditing expected hours against actual hours and other various project related tasks.

  • Contribute to the department’s process improvement initiatives as well as working with varying levels of management within the company to ensure timely processing of project documentation. This includes providing recommendations to management on new initiatives and identifying areas of improvement.

  • Provide first line trouble-shooting support for the services team, be capable of providing training to business as well as collecting and implementing feedback. Position will also work with the reporting team to define any business reporting requirements necessary to streamline daily activities as well as opportunity’s to add value to the business.

  • Participates as a proactive member of the Quest Software services operation team and maintains high standards of excellence and a strong work ethic. Identifies potential problems and has a proactive nature in identifying and resolving various

Qualifications

  • Bachelor’s degree in Finance/Accounting or Management Information Systems or 5+ years’ experience working in an operations role supporting consulting team.

  • Excellent MS Office skills, specifically MS Word and MS Excel

  • General understanding Accounting Principles, Revenue Recognition, and Expense Reporting as it pertains to Professional Services Organization

  • Experience in working for a Professional Services/Consulting Organization in operations/ support capacity.

  • Preferred but not required experience working with a FileMaker Pro based tool, Oracle R12 system

  • Strong presence with ability to interact with Senior Leadership.

  • Ability to multi-task and work in a challenging fast paced environment

  • Excellent written and verbal communication skills

  • Requires excellent interpersonal and communication skills including verbal, written, negotiation, and communications. Ability to listen, work, resolve, and prioritize issues to achieve customer satisfaction. Exceptional organization skills.

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