PayPal - Russian Protection Services Agent

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

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Note:

Provide full legal first Name/Family Name

  • DO: Capitalize first letter of First and Last Name. Example: John Smith

  • DON'T: Capitalize entire First and/or Last Name. Example: JOHN SMITH

  • NOTE: Use correct grammar for Names with multiple cases. Example: McDonald or O'Connell

Provide full address details

Resume is required

Multiple attachments can be uploaded including Resume and Cover Letter for each application

Job Description Summary:

The Protection Services Agent assists buyers and helps to resolve their seller dispute inquiries. They complete reviews and resolve claims in a timely and accurate manner using the latest in modern communication and technology tools and their knowledge of the buyer and seller protection policies. As a frontline representative, they are the primary point of contact for our customers and provide predictable, compassionate and timely resolution to all questions and inquiries.

Number crunchers, look no further! Here's your opportunity to build financial models, provide data-driven advice on complex economic issues, work alongside business and technical departments, and strategically manage financial operations that touch people around the globe (and yes, balance the books with speed and accuracy).

Job Description:

**Fluent Russian & English are required for this role**

Core Duties:

  • Reviewing and attaching customer responses to claims filed against them or on their behalf. (5%)

  • Completing or cancelling pending reversals when appropriate. (5%)

  • Restricting accounts when appropriate. (5%)

  • Closing of claims filed through PayPal’s Consumer Protection Policies. (70%)

  • Escalating appropriately to Fraud Investigations. (5%)

  • Review limited PayPal accounts and determine the legitimacy of the account and account holder. This also includes determining cases that need to be resolved by the customer to lift their Limited Access (10%)

Competencies:

  • Customer Focus

  • Drive for Results

  • Problem Solving

  • Decision Quality

  • Time Management

  • Functional / Technical Skills

Experience Required:

  • 12 + months customer service experience required