Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
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Job Description Summary:
Bring your enthusiasm for solving customer challenges to a team that cares deeply about consumer satisfaction. You’re unflappable and consistently good at turning today’s problems into tomorrow’s solutions.
Fluent Russian & English are required for this role
Complete account reviews on a variety of KYC/KYB process. Respond to customer KYC/KYB inquiries via e-mail in an efficient and effective manner. Perform phone outreach as needed.
Supporting function tasks when applicable eg: Name change; Fax; Translations etc.
Educate customers through appropriate communication channels whilst being clear and concise on KYC/KYB requirements.
Keep up to date on applicable regulations and utilize good decision-making skills in the application of those regulations.
Work assigned queues, emails, and service requests, as well as other CIP related items on a daily basis.
Maintain professionalism in your interactions with PayPal personnel and customers at all times.
Ensuring that Anti Money Laundering regulations are adhered to and monitor account activity accordingly.
Provide feedback to management regarding necessary changes and updates including policies, upgrades, and potential workflow changes.
Learning on the fly
Drive for result
Strong verbal communication skills: actively listen and speak clearly to customers
Strong written communication
Ability to make good decisions based on SOP/ Job AID
Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
Ability to learn and adapt to new software technologies
Strong working knowledge of external systems and PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, and Excel)
12 months’ experience in Customer Service
High school diploma or equivalent