Are you looking for an exciting change in your career?
Do you want to work in a dynamic and exhilarating work environment?
La Crème are delighted to be working with one of Ireland's leading Multinational Pharmaceutical Companies based in the suburbs of Cork. They are recruiting for a fluent Czech Order to Cash Management Associate to join their ever growing and exciting team. This role consists of providing excellent tier 1 medical Information support to Healthcare professionals, patients and other customers as well as supporting the team.
Salary: Competitive + Benefits
10km outside City centre
Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders.
Providing a positive customer experience.
Effectively manage all customer disputes to resolve any issues with orders.
Successfully completing outbound calls to established customers.
Coordinating with O2C Accounts Receivable or Supply Chain teams.
Review key metrics & communicate to stakeholders to ensure KPIs are being met.
Support global/regional projects with influence on accurate, efficient & compliant order processing.
Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members.
Fluency in English & Czech language
2-3 years' experience in an O2C
Knowledge of order management processing
Previous Customer service experience
Desirable: Russian language.
Ability to proactively & effectively analyse & resolve problems.