Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
The Client Solutions Manager for Facebook’s Global Marketing Solutions team partners with our most strategic clients to make sure they are successful with Facebook. This is an outstanding opportunity to be at the center of some of Facebook's most important commercial relationships in the CIS region.
The Client Solutions Manager is a strategic solution-driver who puts customers at the core of everything they do. This role is responsible for building strategic partnerships, driving growth, advertiser education, and satisfaction in innovative ways, and leveraging data-driven insights for our customers. You should have a deep passion for Facebook and the overall marketing ecosystem.
Success in this position requires strong consultative sales and analytical skills, being comfortable working with large data sets to identify performance patterns and translate into solutions, working with internal cross-functional partners, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.
This role will be located in our Dublin office.
Identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
Responsible for educating clients on products, new solutions and best practices to drive adoption and grow existing business partnership
Use data and insights to guide strategy and implementation of Facebook solutions against client's marketing objectives
Conduct deep data analyses to guide client strategy, which may include setting up dashboards to detect performance patterns and translate them into actionable insights
Build and manage relationships with key clients, agency partners (media, creative, marketing partners, etc.)
Advise on media, measurement, and creative strategy to deliver against client goals
Collaboration with internal cross-functional teams and ability to co-manage complex workstreams
Flawless management of internal account operations (revenue delivery, media recommendations, troubleshooting issues, optimization opportunities)
Be an active contributor of the regional sales team to contribute to overall team goals and development
Ability to travel as needed
High intellectual curiosity and hunger to learn in an ambiguous environment
Consistently demonstrate high level of integrity and ownership
Experience and passion for working with Excel, analyzing large datasets and delivering actionable insights
Ability to act as a consultant for partners, establishing meaningful relationships and driving clients to action
Experience problem-solving and working with cross-functional teams
Ability to communicate, collaborate and work effectively in a team
Effective and creative problem-solving and decision-making skills
Experience in managing complex projects and workstreams with minimal direction with a high attention to detail
Ability to travel as needed for client and agency meetings (x/month)
Fluency in Russian and English
Knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS
Basic understanding of coding and HTML
Basic understanding of attribution modelling/measurement
Understanding of ad tech ecosystem a plus
Experience as a Facebook user and knowledge of Facebook’s ad products
Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships)
BA/BS degree in a technical or marketing field