Europe Language Jobs - PayPal Compliance Teammate

The Customer Identification Program (CIP) Agent within Financial Services ensures our customers are in compliance with our Compliance Policy as defined in PayPals Terms of Use. They help to ensure that we implement the appropriate controls and monitoring in order to satisfy our obligations to the appropriate regulatory authorities. The CIP Agent is also responsible for the review of customer accounts and applications related to high risk products and features, reports of fraudulent or unfair practices, and/or policies and programs. Bring your enthusiasm for solving customer challenges to a team that cares deeply about consumer satisfaction. This isnt a job where you just read a script - you are empowered to resolve our customers questions by using creativity and skill to provide compassionate, practical solutions.

You're unflappable and consistently good at turning todays problems into tomorrows solutions. Fluency in English & a second European language required

Responsibilities:

  • Respond to customer inquiries via phone and e-mail in an efficient and effective manner related and perform phone outreach as neededKeep up to date on applicable regulations and utilize independent judgment in the application of those regulations
  • Work assigned queues, emails, and service requests, as well as other
  • Compliance related items on a daily basis
  • Maintain professionalism in your interactions with PayPal personnel and customers at all times
  • Ensure customers are in compliance with PayPal Policy as defined in PayPals terms of UseEnsure that PayPal implements the appropriate controls and monitoring needed to satisfy its obligations to the regulatory authorities
  • Ensuring that Anti Money Laundering regulations are adhered to and monitor account activity accordinglyProcess queue items such as KYC, KYB, SAR, PEP, WLM, and Transaction Monitoring in a timely manner as measured against communicated departmental targets
  • Provide feedback to management regarding necessary changes and updates including policies, upgrades, and potential workflow changes

Preferred Qualifications

  • Strong verbal (phone) communication skills: actively listen and speak clearly to customers
  • Strong written (email) communication: use proper grammar and punctuationAbility to make discretionary decisions based on research. A certain degree of creativity and latitude is required
  • Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
  • Ability to learn and adapt to new software technologiesStrong working knowledge of external systems and PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, and Excel)
  • 1+ years experience in a compliance department with a financial institution a plus

Job Requirements

  • 2+ years relevant experience6-12 months experience in one or more of the following areas: Fraud Investigation, Card Issuing or Merchant Acquiring Credit Card business, Accounting, Finance, Protection Services, Chargeback Processing, or ACH processing
  • High school diploma or equivalentWhy join PayPal... We were recognised as one of the Best Places to Work in Europe 2017We are hiring full-time permanent positions - enjoy job security while you help us revolutionise the payment industry!
  • We offer a competitive salary and performance related bonusWellness is one of our core values, and we have an amazing benefits package that includes 25 days paid annual leave (in addition to public holidays), an education allowance to support your future growth, a sabbatical* program, a company pension scheme and health insurance for you and your partner/ dependentsWe advocate professional development, and offer international and domestic career progression opportunities
  • We understand relocating can be difficult, so we offer a relocation package* to support you in your move to join us Not to forget...we also have a free onsite gym with personal trainers, a subsidised restaurant with a professional chef team, onsite Costa Coffee, a subsidised private commuter bus service, food zones & games rooms, family fun days, active social groups and so much more... Language: English; French; Italian; Russian
ComplianceEP Advisory