Ergo - IT Administrator

The IT Administrator will be located in the client’s Dublin office and will report to the EMEA End User Support Manager. This position operates within the context of a larger, worldwide IT organization that provides IT support to the entirety of the Client’s organization. While this position is primarily focused on Dublin operations situations will arise where the IT administrator will be required to support other locations within the company.

Requirements

The IT Administrator will provide support to our end users and the various technologies that they use as well as backend systems that support said technologies. The IT administrator will also be required to provide support to the Infrastructure team as required for complex system troubleshooting and administration. Additionally, this position will participate on project related responsibilities that pertain to the Client’s IT Systems.

Desired Skills:

  • Experience with Windows OS (Windows XP/7, Windows Server 2008/2008R2/2012) Linux and Mac OS a plus

  • Experience with Active Directory

  • Experience with desktop hardware preferably Lenovo and HP

  • Understanding of network protocols (TCP/IP, DNS, SMTP, HTTP, DHCP)

  • Experience with VPN and remote access

  • Experience supporting mobile devices, active sync, IPhone, android, blackberry

  • Strong understanding of administering a secure desktop environment and the associated tools required to do so

  • Excellent troubleshooting skills

  • Proactive approach to IT system administration – i.e. identifies issues

  • Solid organization skills and attention to details

  • Strong interpersonal skills and the ability to work in a fast paced “we are in a hurry” environment.

  • Strong written skills

  • Inquisitive personality – looking to constantly improve and identify better ways to do things

  • Ability to produce clear and comprehensive documentation

  • Strong Windows Desktop troubleshooting skills

  • Experience supporting SaaS applications such as salesforce.com

  • Industry certifications Ideally relating to Windows environment

  • Experience in implementing and supporting VoiP telco systems Shoretel ideal

  • O365 & Microsoft’s hosted exchange experience.

  • Basic Knowledge of Hyper-V administration

Education & Experience:

  • 3 years’ experience in a similar role

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