CPL - Quality & Content Moderation Team Lead

A leading market Social Media App is looking for Quality & Content Moderation Team Leads to join their new team in Dublin City.

As a Quality & Content Moderation Team Lead your main duties will involve: 

  • Growing the local content moderation quality team and oversee their day-to-day activities

  • Evaluating outcomes, proposing improvements for auditing procedures, and ensuring a high level of productivity and quality

  • Developing and maintaining QA programs complementary to the quality system, corporate objectives and policies

  • Reporting, analysing, and providing insights on quality process

  • Responsible for localising working process and strategies, solve content concerns for local users with cross-functional teams in such as content operations, product, engineering, legal and public relations teams

Requirements: 

  • Bachelor’s Degree or equivalent education/experience, advanced degree is preferred

  • 3+ years’ experience working on content quality, safety or policy in a major tech or media company

  • Experience in managing large multicultural teams with diverse skills and personalities

  • Deep understanding of European online safety, privacy, and expression issues

  • Strong attention to detail and ability to work independently

  • Demonstrate good judgment, training and management skill

  • Proven track record of working with cross-functional partners, across different countries

  • Fluency in English is a must and one og the following languages is a must: German, Spanish, Turkish, French, Russian, Portuguese, Hebrew, Italian, Polish, Swedish, Dutch. Chinese language skills are preferred but not required

Package: 

This is a permanent role with strong basic salary and benefits package. City center location is very handy if depending on public transportation.

Job Types: Full-time, Permanent

Experience:

  • Management: 2 years (Preferred)

  • Quality Assurance: 1 year (Required)