CPL - Quality Analyst EMEA

A leading Social Media app is opening a new office in Dublin and seeking several Quality Analysts for Content Moderation team.

Responsibilities: 

  • Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in European markets.

  • Provide QA reports to content quality center team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.

  • Work closely with Local Operations and Safety teams, and act as escalation point of contact for policy related questions, issues and solutions.

  • Conduct coaching and calibration sessions to the Content Moderation teams across the Europe to ensure that operational policies and processes are being applied consistently.

  • Enhance moderation policy and community safety continuously.

Requirements: 

  • Bachelor’s Degree or equivalent education/experience, advanced degree is preferred;

  • At least one-year experience working on content quality, safety or policy in a major tech or media company.

  • Deep understanding of European online safety, privacy, and expression issues.

  • Strong attention to detail and ability to work independently.

  • Proven track record of working with co-workers across different countries is preferable but not required.

  • Fluent in English, and native level speaker of any one of the following languages: German, Spanish, Turkish, French, Russian, Portuguese, Hebrew, Italian, Polish, Swedish or Dutch.

Package: 

This is a permanent role with strong basic salary and benefits package in a dynamic multinational environment. City center location is very handy if depending on public transportation.

Job Types: Full-time, Permanent

Experience:

  • Quality Analyst: 1 year (Required)

Education:

  • Bachelor's (Preferred)