CPL IE - Customer Support Executive

Customer Support Executive - Online gamer support

  • German

  • Spanish

  • Russian

  • Turkish

  • Polish

Job Description:

For our Client, a famous online gaming plattform we are currently looking for fluent English speaker + one of the languages above. To be considered, you need to be based in Ireland with a valid working visa (Stamp 4) if from outside of the EU.

The key objective of the Customer Support Executive (CSE) is to offer a great customer support to users of the gaming plattform. Most of the tickets are in the area of payment or login issues but can also include other user related issues. Therefore, knowledge with online games is not a requirement.

Responsibilities

  • Resolve tickets mainly via tickets, chat, and emails

  • Give users a great customer experience by resolving issues on a professional manner

  • Be complient with the GDPR guidlines by protecting sensitive information

Competencies and requirements

  • Native level in one of the languages (C2) and fluency in English (C1 or higher)

  • Leaving Certificate or higher

  • Previous experience in a Customer focussed position (Retail, call center, Customer Service and similar)

  • Excellent communication and organization skills

  • Understanding of, and continuous contribution to, team success

  • Flexibility & adaptability to a wide range of topics and tasks

  • Reference check is part of the process

Starting date: 6th of August & 26th of August

Location: Sandyford

To apply and for more information please send your CV to Andreas.peters@cpl.ie.