Coupa Software - Senior Manager Cloud Operations

Coupa Software (NASDAQ: COUP), a leader in cloud-based spend management, has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

  • Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.

  • Focus On Results – Relentless focus on delivering results through innovation and a bias for action.

  • Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

We're looking for a Senior Manager, Cloud Operations to join our growing team, based in our vibrant and newly-expanded Dublin office. This role will involve developing the team and processes to scale the Coupa Cloud for our growing customer base.

We hire people who are self-motivated, have a strong desire to learn, a can-do attitude, and are results-focused. This is a great time to join us. Due to phenomenal adoption of our platform, together with great strategic acquisitions, we're scaling rapidly, and you'll be in a position to set the direction for the team and drive our customers' success.


  • Lead an Operations team to manage the reliability, performance, scalability, and security of the Coupa Cloud

  • Support a team of talented Site Reliability Engineers to ensure personal & professional growth

  • Hire, motivate and retain top talent through promotions, transfers, and new hires

  • Build upon the high standards of Coupa Cloud Operations through an automation-first philosophy, collective ownership, and continuous learning

  • Lead sprint planning meetings, daily stand-ups and mid-sprint reviews and work with teams to mitigate any blockers and adapt to changing needs in fast moving environment to ensure quality delivery and meeting of commitments

  • Conceive, scope and manage multiple concurrent projects, providing project health and progress updates to executive stakeholders

  • Develop strong relationships with Engineering, Performance, Support and Success teams

  • Reporting to the Director, Cloud Operations


  • Bachelor's Degree

  • 8+ years experience of managing teams to deploy and support massive-scale enterprise web applications using Agile principles

  • An accomplished and varied Engineering background with Linux, Windows, Database and Cloud technology experience

  • Expert knowledge of massive-scale public or private cloud operations, automation, orchestration and monitoring

  • Strong Incident, Change and Problem Management experience, capable of performing critical questioning to drive root cause analysis and continuous improvement

  • Extensive knowledge of Cloud/SaaS architecture using AWS and Azure platforms

  • Confident in their ability to own and deliver projects and issues to resolution

  • Excellent written and verbal communication skills with the ability to think and act globally

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, a flexible work environment…And much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.

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