Cognizant is seeking an analyst with a strong experience with customer service for a global social media organization. This group focuses on working closely with internal Sales and Account Management teams as well as external clients, including small businesses and agencies to assist with operational tasks.
Ideal candidates will be comfortable understanding social media campaigns and Pages. Applicant must have experience with dealing with tool bugs, have an eye for detail, appetite for research and gathering data insights and the ability to use that to improve processes and standard.
- Excellent communication skills in Russian – written and oral
- Ability to analyze data and derive actionable insights
- Client focused and solutions oriented; Good problem solving and analytical skills
- Ability to use judgment to help analysts apply the most appropriate solution for complex client situations
- Ability to collaborate and work effectively with cross functional teams
- Self-learner interested in both the how and the why
- Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
- Experience in online advertising at a major media agency or publisher
- E-mail and chat support experience
- Experience working in and with a global organization
- Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.
Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us on Twitter: Cognizant.