Citi - Technical Business Analyst - Robotics Process Automation

Citi has had a presence in Ireland since 1965 and was one of the first foreign banks to open an office in Dublin. As the No.1 Corporate and Investment bank in Ireland, Citi led all of the major financing for aviation leasing clients in 2016 in Ireland, which is a global aviation leasing hub.

Citibank Europe has been Head Quartered in Dublin since January 2016 and is Citi’s single EU-passported bank, with operations in 21 countries across the EMEA region and is regulated by the European Central Bank with a long-term rating “A” by all three primary Rating Agencies. The businesses covered by Citibank Europe include Markets and Securities Services, Corporate Banking, Trade and Treasury Solutions, Private Banking and Consumer. As of 2016, Citibank Europe has a net income of US$852 million, over 9,000 employees and more than 60% of these working in the Citi Service Centres.

Citi employs over 2300 people in Dublin. Due to the variety of the products and businesses in Ireland we can truly offer candidates a world of opportunities and encourage internal mobility and learning and development.

Here, we are fuelled by technology. Technology that processes 380,000 equity orders, 1.6 million capital market trades and $3 trillion in cash and securities every day. Technology that enables us to work across time zones and the cultural, physical and linguistic borders that separate the 160 countries we work in.

Citi Dublin is one of Citi’s Core Software engineering sites, developing scalable solutions to support Citi’s global network.We are challenged by the most demanding clients in the world to constantly improve and innovate our global financial software solutions. Our systems are nothing without exceptional people to run them – and here, we invest heavily in both. You can be part of one of the strongest IT teams in the industry.

Team/ Position Overview:

The Chief Technology Office (CTO) is responsible for the firm’s overall Information Technology strategy. Our mission is to optimize our IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership and create a competitive advantage for Citi.

Citigroup Architecture and Technology Engineering (CATE) is an organization comprising; Enterprise Architecture, Infrastructure Engineering and Design, Application Development Engineering, Emerging Technology and Technology Vendor Management.

CATE’s goal is to improve IT’s time to market and the effectiveness of our IT environment and processes. The approach is to integrate the disciplines of Architecture, Development Engineering and Infrastructure Engineering to maximize the consistency and quality of these services and to accelerate the adoption of technologies that provide competitive advantage to our businesses.

This role is to provide Business support for Robotics Process Automation (RPA) Inventory from requirements-gathering to releases and ongoing production management. This will include Interfacing with other disciplines and multiple teams as well as Smart Automation center for enhancements.

Engage in requirements-gathering in coordination with other disciplines, UAT management, change and release communication, bug tracking and enhancement management.

This role will also include L3 support, bug tracking and on-going enhancement management, requirements coordination with other disciplines. This will include UAT coordination, coordinating user guides, release notes and communication, post prod checkouts.


  • A strong technical background; an ability to quickly comprehend new business and technology areas, and provide a link between business problems and possible technology solutions

  • The ability to quickly get up to speed with the assigned capability, build strong relationships with the key stakeholders and coordinate efforts related to RPA Inventory

  • Self-starter, can work independently and as part of a team

  • Analysis, review, assessment and reporting of current capability status

  • Strive to consistently review and improve processes and frameworks involved in day to day activities and highlights quick gains

  • Balance technology and business issues as well as communicate appropriately with both technology and business experts

  • Coordinate and identify risks & issues, outlining tasks necessary for remediation.

  • Demonstrate flexibility and willingness to work occasionally outside of normal business hours.

  • Drive the progress to completion of all tasks and the engagement of stakeholders to ensure completion of all tasks in a timely manner for the RPA Inventory.

  • Provide regular status reporting and compilation of necessary documentation to drive the progress and completion of tasks.


Skills/ Qualifications:

  • Degree level qualification

  • Expert communication skills

  • Extensive years of Technical Business Analysis experience

  • Possess extensive knowledge of technology and business operations from more than one business sector.

  • Knowledge of emerging technologies

  • Project Management experience

  • Ability to work on multiple tasks at any one time while maintaining high quality standards

  • Experience in process development and management

  • Experience in presenting to, and influencing, senior O&T and business leaders

What we Offer

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

  • Competitive paid annual leave

  • A non-contributory pension scheme with strong employer contributions

  • Life assurance cover

  • Citi fully covers medical insurance for all employees with generous day to day benefits as well as hospital cover

  • Citi also supports a further education policy

  • Wellness program - on site Occupational Health Centre plus a series of informative talks on topical health related subjects

  • Tax Saver and Bike to Work Schemes

  • Opportunity to work in a flexible environment where the business can support

At Citi, we pride ourselves on our ability to offer employees a number of lifestyle benefits including an on-site restaurant, coffee dock and shop, a subsidised gym and subsidised social clubs and societies.

Citi boasts a large diversity framework and network which encourages inclusion in the workforce as well as participation in a wide variety of initiatives and events. We also pride ourselves on our engagement with the local community from a Corporate Social Responsibility perspective.

Citi offers employees a competitive benefits package as well as extra additional perks such as corporate discounts and memberships.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

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