As a Document Services Operator you are accountable for the service provision for your allocated site. You are to be the designated point of contact of all queries and will have the responsibility of carrying out the daily workload of Document Services Operator to ensure a high-quality service is delivered, and operate without regular direction or supervision from the Document Services Manager.
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
You'll have an opportunity to produce a high quality service to our customers, in line with their specifications, whilst working to agreed and strict Service Level Agreements (SLAs) and KPI (Key Performance Indicators)
Your organization skills will ensure you prioritize your workloads, taking in account technical and delivery requirements, so that you can take the opportunity to maximize department productivity.
You'll inform your Line Manager regarding your workload and the progress of each delivery. Accurately, you'll complete required records of work carried out and support the Document Services Manager/Team Leader to introduce service enhancements and developments.
Responding to customer requests and enquiries in a prompt and efficient manner, you'll respond to their demands pro-actively where possible.
Your effective communication skills will be vital, as you communicate with customers by understanding their needs, promote the services being offered.
Language skills are essential for our client markets such as Russia for completing daily tasks.
Your career is important at Canon and we encourage you to own your development with the support and guidance of your line manager.
What we ask
- We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
- With your excellent communication skills, verbal and written, you will have an excellent command of the English & Russian languages as you regularly communicate to Canon's customers and across Canon's internal departments.
- This role is demanding and needs someone who can work to a high level of attention to detail at all times.
You will need
- Communicate effectively, this role encourages you to develop your skills and have a good understand of providing excellent customer service. You will have a strong work ethic, be passionate about driving results and will be an excellent team player.