Overall purpose of job
The person will be responsible for reviewing content on the internet to make sure it adheres to the client’s policies. This role includes working night shifts to support a 24/7 operation working on a rotating shift basis.
Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies
Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may be generated by include but not limited to external third parties, Client or Accenture.
Understands and perform content reviews under client supervision for International and Domestic cases following client processes and procedures
Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
Assigned and accountable for workable solutions and processes within specific area of responsibility
Escalates issues to Operations Manager or client Point of Contact as appropriate
Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
Addresses most non-routine issues
Ensures all work is performed in accordance with SLAs and metrics.
Responsible for activities assigned by the Operations Manager